Africa Travel Specialist
Duties and Responsibilities
-Create high quality package and bespoke itineraries specific to your customers' needs and expectations.
-Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat).
-Maintain an excellent degree of knowledge on the destinations and products you are selling.
-Achieve and aim to exceed personal, department and business sales targets.
-Aim to achieve maximum revenue possible for each booking by proactively up selling where possible on the customers' itinerary, including selling ancillary products.
-To follow company guidelines in terms of sales follow ups to help maximise conversion and provide feedback as to non-conversion.
-Provide exceptional destination advice and general guidance to customers to assist them from first point of contact and through the booking process.
-Ability to cross-sell to other destinations and products where required.
-To build and maintain a loyal customer base by managing all the customers travel requirements and to encourage repeat business.
-Exceed customers' expectations in all aspects of their experience.
-Ensure that a personalised and first class level of service is provided consistently to every customer.
-Keep abreast of competitor activity and product development for the destinations you sell.
-Assist your colleagues with other tasks as required, sharing your knowledge and expertise and providing support.
-Tailor-made sales knowledge and experience within a travel sales environment.
-Proven experience of meeting and exceeding set sales and performance targets.
-High degree of flexibility and ability to deal with change, growth and pressurised deadlines.
-Exceptional sales ability - closing, converting, up-selling and cross-selling.
-Excellent eye for detail and accuracy.
-Teamwork, interpersonal and communication skills.
-Excellent time and priority management skills.
-Strong customer service focus and skills.
-Influencing and negotiating skills.
-Excellent spoken and written English is essential.
-Computer office skills, including basic practical skills using Microsoft Word and Excel.
-Dynamic and self-management attributes.
-The ability to 'present' and sell proposals to customers.
-A love of travel and foreign cultures.