Customer Support Specialist

Location
South West London, London, England
Salary
£23000 - £35000 per annum
Posted
21 Jan 2019
Closes
28 Jan 2019
Ref
21145AVI
Contact
Aiste Vilcinskaite
Job function
IT
Hours
Full Time
Contract Type
Permanent
Are you savvy and understanding in providing technical and functional support? Are you focused in delivering high customer support as a technical specialist?

We want you to help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator. Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.

THE JOB:
*The majority of this person's time will be spent providing technical and functional support
*The person will be expected to gain a good understanding of SQL databases, Contract loading, basic accounting methodology, Citrix networking, Customer product installations and Crystal reports to facilitate resolving customer queries.
*The role will also entail but not limited to: Answering and logging calls from customers, researching problems, analysing customer databases and working closely with other internal departments to obtain a solution to customer's queries.
*The person will be conducting advanced troubleshooting while working in a very busy environment.

EXPERIENCE REQUIRED:
*Bachelor's degree highly desirable
*Excellent written, verbal, and telephone communication skills
*Knowledge of supporting PCs and Windows
*Self-motivated and capable of working successfully under minimal supervision
*Able to thrive in a small, fast moving, fluid, and demanding organisation
*Fluency in English is essential and proficiency in other languages desirable
*Sound understanding of how travel agencies / tour operators work in the front office and ideally the back office
*Essential to be a team orientated.
*Knowledge of databases and/or GDS' desirable

THE PACKAGE:
For the successful candidate there will be a competitive annual salary dependant on experience and company benefits package which will be discussed at interview stage.

INTERESTED?
To apply for the position of Customer Support Specialist
Click 'Apply' now and submit your CV.

YOUR CONTACT:
Aiste Vilcinskaite - Account Manager - 0203 887 9444
Email: aiste@traveltraderecruitment.co.uk
PLEASE NOTE:
Due to the volume of applications received, only suitable candidates will be contacted.

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