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Travel Contact Centre Manager

Employer
TMS Talent
Location
Amersham
Salary
£30k - 40k per year + Excellent Benefits
Closing date
20 Feb 2019

View more

Sector
Cruise
Hours
Full Time
Contract Type
Permanent
Job function
Management

Job Details

Travel Customer Contact Centre Manager

Buckinghamshire

£ to £30,000 + Bonus and Benefits.

My client is a leading tour operator specialising in upmarket worldwide touring holidays.

Due to expansion, they are now recruiting for an experienced Travel Contact Centre Manager to manage the reservations and after sales teams to ensure customers are provided with the highest levels of customer service.

Candidates for the Travel Customer Contact Centre Manager must have previous management experience within the travel industry in particularly within coaching and motivating reservations teams which is essential in keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Travel Contact Centre Manager Responsibilities:

Lead, mentor and motivate the Reservations, Aftersales and Administration team to achieve organisational and sales goals

Improve customer service experience, create engaged customers and facilitate organic growth

Management of the Customer Contact Centre (Reservations and Administration department) in order to meet company objectives, match labour resources with demand optimising at all times to manage activity, improve customer service initiatives and improve efficiency

Oversee the management of day to day customer service centre activities

Providing intuitive delivery, with absolute understanding of our guest needs, to create exceptional service experiences that result in lasting memories

Meeting and exceeding personal and team targets

Accountability for team performance, including coaching and development of team members individual performances taking action as appropriate

Travel Contact Centre Manager Experience Required:

Previous management experience within the travel industry ideally within a contact centre

Exceptional customer service skills and experience managing in telephone sales environment

A positive and enthusiastic approach and the willingness to be hands on

Excellent written and oral communication skills with the ability to build rapport and foster business relationships

Highly organised and ability to manage multiple tasks and/or projects concurrently

The ability to set, meet and exceed targets

Travel Contact Centre Manager Experience Salary and Benefits:

Base Salary to £30,000

Performance related bonus

22 days holiday

Pension

Travel Concessions/Discounts

To apply for this Travel Contact Centre Manager role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 in confidence for additional information.

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

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