Customer Service Executive

South West London, London, England
£25000 - £33000 per annum + benefits
31 Jan 2019
28 Feb 2019
Shannon O'Callaghan
Full Time
Contract Type

Guest relations emergency specialist - Required for this expanding niche travel company based in a great location in central London. They are looking for an experience customer relations person from the travel industry and will pay between £25,000 to £33,000 plus benefits.

Guest relations emergency specialist duties
*Be first point of contact towards guests affected by irregularities and ensure excellent guest experience.
*Find and implement good solutions for guests in case of emergency situations in accordance with companies terms & conditions
*Be point of contact with travel agencies in case of irregularities.
*Be a part of the 24/7 emergency duty phone rotation., 1 in 4 weeks paid extra
*Be a part of the Next of Kin crisis team.
*Assist in pre,- and post complaints handling when needed.
*Prioritize and execute on tasks with high integrity, be proactive and empowered to take decisions within the framework of the companies terms & conditions, transportation conditions, country specific package tours act.

Guest relations emergency specialist duties
*Experience within customer service and travel industry
*Experienced within customer rights and package travel law.
*Good IT knowledge in usage of IT tools such as MS Office and CRM systems.
*Speak and write in English and the appointed markets language.
*Trained in handling of challenging guests and situations.
*Service and solution oriented towards internal and external customers
*Excellent communication skills, both oral and in written
*Have a strong guest experience focus
*Flexible and team player.
*Show initiative and be action oriented and structured during challenging and unpredicted situations

If you are interested in the above role please call Shannon on 0207 397 1295 quoting SO or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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