Fluent Italian Speaking Customer Services Executive - Travel Industry
- Employer
- TMS Talent
- Location
- London (Greater)
- Salary
- £25k per year + Pension, Discounted Holidays
- Closing date
- 2 Mar 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
Customer Services Executive – Travel Industry - Fluent Italian Speaking
South East/Central London
£25,000
My client is a leading travel company specialising in luxury high end villa holidays.
They are seeking experienced a fluent Italian speaking customer service executive with travel industry or hospitality experience.
The role is fast paced and candidates must have good written and communication skills.
Fluent Italian Speaking Customer Services Executive Responsibilities and duties:
Handle all customer correspondence/queries regarding the ground arrangements related to the villa holidays
Handle difficult clients proactively and to seek appropriate resolutions with guidelines as permitted by the Head of Legal.
To investigate and respond by telephone, email or by letter on the standard or query relating to the booking
To liaise with in-house travel managers on how information was provided to client either at time of booking or at any other time.
Also to assist travel managers with advice on how to deal with the client if that is how the situation is progressing.
Fluent Italiam Speaking Customer Services Executive Skills and Experience Required:
Good written and verbal communication within fluent Italian and English is essential.
Customer Service experience essential – within travel industry, the hospitality industry or dealing with a luxury product
Ablle to work well under pressure.
Able to work on own as well as managing time scales and within a CS small team
Fluent Italian and Speaking Customer Services Executive Salary and Benefits:
Base salary of £25,000
20 days holiday
Pension
Discounted holidays
To apply for the Fluent Italian Speaking Customer Services Executive, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 for additional information
Company
ABOUT TMS TALENT
TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.
The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.
Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies. They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.
To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk
T: +44 (0) 845 202 2222
E: enquiries.uk@tmstalent.co.uk
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