IT Support / Helpdesk Engineer
- Employer
- Platinum Travel Recruitment
- Location
- London (Central), London (Greater), Surrey. Middlesex, Essex, Kent, Hertfordshire
- Salary
- £33k-£36k + benefits
- Closing date
- 6 Mar 2019
View more
- Sector
- Business Travel
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- IT
Job Details
Our client is a successful travel company that offers business travel, event management, sports tours, group travel and leisure holidays. Due to remarkable growth we are now seeking a bright and enthusiastic person who is quick learner and has customer service attitude. This will suit someone who has worked in a medium sized business previously approx. 150 users. Although this is a predominantly helpdesk role responsible for IT support to internal users, there will be involvement in various other IT projects that will be ongoing at any time.
This role offers progression, generous benefits and an exciting career in the travel industry.
Duties include:
- Being the first point of contact on the helpdesk providing 1stand 2nd line support for in-house applications, windows systems and various other IT systems
- Support to remote offices with some travel required occasionally to regional offices
- Escalating issues to 3rd parties/suppliers as and when required
- Liaising with various support teams when required
- Support the IT manager and team with larger projects which will require co-ordination with various members
- Assisting with the planning and maintaining of our IT strategy
- Following the companies established policies, standards, procedures and guidelines in delivering service to staff
- Developing tools and processes to automate tasks where applicable
- Maintaining full software and hardware asset registers
- Problem determination, escalation and ownership until resolution.
- Installation and support of hardware and operational support of applications.
- Supporting backup, archiving and recovery of data
Essential Experience:
- Experience with desktop and server environments with the following systems: Windows 10, 7, MS Office systems and various Windows Server versions
- Working with Antiviruses, malware detection and prevention
- Experience of active directory user management including group policies
- Exchange 2013 experience mainly administration and troubleshooting of mailboxes, connectivity, etc
- Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
- Demonstrated understanding of TCP/IP, DNS and other networking concepts
- Network patching & cabling
- Experience in Network Security and concepts
- Experience with Sql databases and web services such as IIS
- Basic understanding of VOIP concepts and experience in telephony Mitel/Avaya, preferably within a call centric type of environment and understands, hunt groups, call flows, home working, etc
- Excellent troubleshooting skills – desktops and servers mainly MS windows environment
To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you.
Company
Our Story – Travel Recruitment Specialists
Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond.
This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.
Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.
Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.
Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.
Why use Platinum Travel Recruitment?
Employers
Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.
Quality applicants rather then quantity.
We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.
With our strong marketing prescience we are able to target the best applicants right from the outset.
Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.
Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.
If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103
Candidates
Assistance with the interview and application process
Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career
Able to provide free career advice on your next move
We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.
Our service is free and kept strictly confidential.
Utilise your experience and achieve your goal – send us your CV today
- Website
- http://www.platinumtravelrecruitment.co.uk/
- Telephone
- 07715365415
- Location
-
Coombe Croft, Howell Hill Grove
Epsom
Surrey
KT17 3ER
GB
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