Travel Consultant
- Employer
- C&M Travel Recruitment Ltd
- Location
- London, England
- Salary
- Up to £25000.00 per annum + 3K-5K bonus
- Closing date
- 7 Mar 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
Trilingual Travel Consultant required by a prestigious luxury Tour Operator. 25K basic salary plus incentive scheme 3-5K. Candidates must be fluent in English and 2 European languages (Italian, French or German)
Trilingual Travel Consultant Key Responsibilities and Accountabilities:
- Ensure that all calls and emails are handled promptly and effectively in your languages
- Provide the most updated info on product, promotions and procedures to customers
- Maintain highest level of customer service consistent with the company's brand and reputation
- Resolve customer service issues, escalating to the Sales Manager where appropriate
- Communication with management and colleagues using effective verbal and written skills in your languages.
- Audit the consumer websites and provide operational and commercial insight to maximise sales.
- Assisting with e-chat functionality
- Dealing with airline schedule changes including contacting the client and updating Galileo
- Despatching tickets and accommodation documentation
- Amending and upgrading flights and hotels as per client requests
Trilingual Travel Consultant Knowledge & Skills:
- Must be fluent in English and 2 additional European languages (Italian, French or German)
- 3 years travel industry sales experience
- Possess a good knowledge of airlines and the networks
- Professional telephone manner
- Experience of working with a GDS; preferably Galileo
- Had a demonstrable track record of sustained success in achieving sales targets, whilst working to an incentive scheme
- Good IT skills including the use of Word and Excel
- Basic Salary £25K plus 3-5K bonus
- 7 day rota
- Great travel perks to luxury resorts
If you would like to apply for this Trilingual Travel Consultant role send your CV to mark@candm.co.uk or call Mark on 02073971272
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk
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