GERMAN SPEAKING CUSTOMER SUPPORT ADVISOR - TRAVEL INDUSTRY

Location
Swindon, Wiltshire, England
Salary
£20000 - £27000 per annum + BENEFITS
Posted
07 Feb 2019
Closes
07 Mar 2019
Ref
SH80
Contact
Simon Hurst-Grover
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
GERMAN SPEAKING CUSTOMER SUPPORT ADVISOR - TRAVEL INDUSTRY
SWINDON
UP TO £27,000 DOE

A well-established tour operator in Swindon requires an experienced customer support advisor, fluent in German, to provide after sales support for customers who have purchased a holiday.

This will include handling customer enquiries within agreed timescales either by telephone or email, resolve customer complaints, ensuring the right compensation level is offered in a quick and effective manner, produce accurate administration work, work effectively with suppliers in resolving any customer query and be proactive in solving the customers issues, maintaining high standards of service at all times.

A background working in either the Travel, Tourism or Hotel sector is preferred however not essential.

Skills and Experience required:

*Proven written and verbal skills in German and English
*Loves providing excellent customer service and can evidence skills in this area
*Be a great problem solver, and able to think on your feet and show initiative
*A track record of responding to customer complaints and queries in a timely way
*Able to demonstrate empathy and patience in developing customer relationships
*Must have great interpersonal skills and the ability to communicate both verbally and in writing to people at all levels
*Able to remain calm under pressure, working to deadlines with great attention to detail
*Must be reliable and have a flexible approach to work
*Must have a good standard of education to GCSE level, particularly in English and Maths

Simon Hurst-Grover is recruiting for this GERMAN SPEAKING CUSTOMER SUPPORT ADVISOR - TRAVEL INDUSTRY role in Swindon. Click to apply





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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment and 14fiftyseven (trading names of Progressive Personnel Ltd., est. 2005) are leading international travel recruitment and PA/household recruitment consultancies with offices in the United Kingdom, United Arab Emirates, South Africa and The Maldives.

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