Senior Business Travel Consultant

Thatcham, Berkshire, England
£24000 - £30000 per annum + Salary up to £32k!!!
11 Feb 2019
11 Mar 2019
Helen Cassin
Job function
Fares & Ticketing
Full Time
Contract Type

Calling all Senior Business Travel Consultants in the West Berkshire area... Are you looking for your next step in your career path? A really exciting new Senior Business Travel Consultant position has arisen for a Berkshire based travel organisation, you will be the first point of contact for clients, ensuring all requests/enquiries are processed with high levels of service excellence providing at all times to all levels within the organisation. If you have over 5 year's experience working in business travel then this could be an ideal role for you, you will be working on a very high profile account. You MUST have a good solid senior business travel background and can handle the pressure of a very high paced corporate environment.

This role is for a Senior Business Travel and you will be required to manage travel across most major worldwide destinations. This is for a very busy, high profile account but for the right candidate, it's a great opportunity and an exciting challenge. We are looking for a confident experienced individual who is comfortable handling all types of reservations requests and who is confident working in this fast paced environment.
Daily Duties;
*You will be the face and voice of the travel desk function provided, as the first point of contact for the customers, ensuring all requests/ enquiries are processed with high levels of service excellence providing at all times to all levels within the organisation.
*Providing travel guidance for online, telephone, email and walk up customer's queries, covering the full spectrum of travel request of the employee's travel plans in line with service level agreements and business rules.
*Take a high volume of calls and emails in a busy fast paced remote capacity.
*The Senior Business Travel Consultant will be required to capture, track and action all requests & advise appropriate action in accordance to the internal customers travel policy.
*To provide first line travel support within the travel solution for the external customer and manager lead the team onsite.
*Work to ensure all travel bookings in the inbox are acknowledged within the SLA of 48 hour and ensure all bookings are made to a high level of accuracy to minimise errors.
*Attend adhoc meetings with the customer as and when required to promote stakeholder engagement as well as fortnightly meetings as and when required.

*5 A-C GCSES (or equivalent) including Maths and English.
*Has a knowledge and practical experience of a travel reservation system (GDS) ideally Sabre but cross training will be given.
*Know all aspects of a Travel system ensuring the ability to process bookings for an end to end process.
*Minimum of 5 years Travel experience (ideally at a senior consultant level))
*VA/BA level 1/2 (Air and ticketing)
*Demonstrates high attention to detail and experience working with data.
*Organised with ability to multi-task and process a high workload effectively and efficiently to produce quality deliverables within required timescales.
*Experience with external stakeholders at all levels.
*Demonstrates personal and professional credibility and resilience.
*Proficient desktop computing experience including Microsoft office applications, GDS system and the ability to learn any alternative system that's put in place.
*Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
*Strong telephone etiquette.
*Experience of working to KPIs and targets.
*Knowledge & experience of records management and information legislation.
*Strong knowledge of MS Office, including Word, Excel, and Outlook.
*Excellent attention to detail, prioritisation and organisational skills.
*Articulate, confident and fluent communicator with a high level of oral and written English.
*A highly customer-orientated approach, committed to achieving excellent levels of customer service.
*A creative `can-do` attitude and preparedness to meet new challenges.

The Salary range for this role of Lead Agent in Business Travel in Berkshire is in the region of £24,000 to £32,000 and also comes with excellent company benefits which include 25 days holiday plus bank holidays, company pension and other flexible benefits.

To apply for the role of Senior Business Travel Consultant follow the link and click "apply" send your CV to or call Helen Cassin on 01293 850647 for more information.

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