Flight Executive

South East London, London, England
£24000 - £28000 per annum
14 Feb 2019
14 Mar 2019
Joe Bartholomew
Job function
Fares & Ticketing
Full Time
Contract Type
Are you experienced in everything Flight Ticketing? Do you have experience on Worldspan/Amadeus GDS? Are you based in South East London/Kent and looking to get away from the busy London commute?? I want to hear from you.

A reputable Travel Company based in South East London/Kent are looking for an experienced Flight Executive to join their flights team!

Major Purpose:

To ensure that airline tickets for all customer booked flights are issued, schedule changes are serviced, airline fare disputes are resolved and amendments to itineraries are managed, with the highest levels of accuracy.


*Ensure ticketing of IT, nett and published fares as necessary, including requesting tickets from 3rd parties, in good time and with attention to detail. Process refunds, exchanges and action all other ticketing functions
*Audit each ticket issued in a timely manner, making corrections and/or voiding within the time frame which avoids company financial losses
*Accountable for processing refunds, exchanges and actioning all other ticketing functions as they arise, maintaining high standards of delivery
*Scrutinize each ADM received, reporting on the cause of issuance, making a log of the QPR where the fault is in-house, reviewing processes, identifying the learning and recommending actions to avoid repeat errors.
*When identified, raise significant losses to the attention of the Head of Customer and/or the Managing Director immediately, providing the reason for the loss, what could/should have been done differently to avoid the loss and action items.
*Calculate and effectively communicate with After Sales, the costs of flight upgrades and other amendments post ticketing and during non-standard events, in support of providing prompt and high standards of customer service.
*Monitor flight changes and update in-house systems, advising customers and other departments. When working directly with customers on schedule changes, ensure you reach all those impacted and maintain contact through the process to ensure understanding.
*Maintain and communicate changes to the Carrier Quick Reference Guide, which educates team members of fare classes and applicable fare rules.
*Assist the After Sales and Reservations teams with complex fare itineraries and developing consultants' knowledge on airfares, recognising where it is a priority to support sales or improve customer service
*Support and advise the Customer Relations post travel team, where necessary, obtaining facts and resolutions from carriers in support of post travel complaints and finding the best possible outcome for the Business and the customer.
*Distribute to all relevant team members, updates affecting all airline services (issued by carriers, tourist boards etc.), immediately they arise and with accuracy, being prepared to answer any associated questions
*Respond to relevant questions and queries from customers and other departments, both by email and telephone, in a timely manner
*Manage the Outside System Range process, converting 'Dummy' charter flights to true GDS PNRs, submitting price change requests via the correct channels with the necessary approvals, and restoration of fares where applicable.
*Maintain the scorecards which reflect the performance of individuals, and the team. This includes providing a visual of Tickets issued, payment rules updated, schedule changes in progress, ADM/ACM's and QPRs
*Continually review, quality check, communicate issues and recommend actions to improve effectiveness of the whole ticketing process, to protect and enhance the profit of the business.

Person Specifications:
*Must have Worldspan and/or Amadeus fare and ticketing experience, built over a number of years
*Has a Tour Operator background
*Experienced in quality control check of all automated tickets to ensure any errors are identified and resolved, also experience in issuing and quality checking all published tickets according to agreed ticket deadlines
*Must be fully conversant with all aspect of IATA ticketing rules
*Be willing to embrace change in a business which constantly reviews processes to adopt best practices
*An eye for detail and recognition of the importance of accuracy
*Excellent communicator, able to effectively share knowledge and information internally and externally, with the ability to hold a strong position with 3rd party investigations
*The ability to plan, look at the bigger picture, anticipate and prepare accordingly
*Highly accountable, conscious of the importance of 'getting it right' and the mindset to continually seek improvement

The Package:

A salary of £24,000 - £28,000 per annum (dependant on experience).
Working Mon - Fri (9am - 5.30pm)


To apply for the position of Flight Exuctive please Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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