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Online Implementation & Support Manager

Employer
Succeed Recruitment Solutions
Location
Altrincham
Salary
Up to £40,000 plus excellent benefits
Closing date
19 Mar 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

We have a brand new opportunity to join a market leading Travel Technology company based in Altrincham as an Online Implementation & Support Manager. The successful candidate will be responsible for online booking system implementations and will work with the Support Team to provide second line support and ongoing improvements.

The role will require hands on involvement in implementation and support and the ability to look forward and plan how our client's online booking solutions can fulfil their client’s requirements in a fast-changing environment. A good understanding of the end-to-end TMC business process is essential for the role, along with commercial awareness and excellent knowledge of GDS systems and supplier API integrations. In return, our client can offer a highly competitive salary of up to £40k plus excellent benefits, so if this role is of interest to you, please contact us today for a confidential chat, or apply online.
 
Role of Online Implementation & Support Manager:

  • Support and manage a small team of 5
  • Plan and manage implementation of online booking tools for new and existing customers
  • Create, maintain and update implementation project plans and support materials for the online booking tools
  • Provide efficient second line support for customers
  • Provide customer and support training as required
  • Work closely with internal stakeholders involved in the online booking tool process
  • Support the Business Development Manager as a subject matter specialist
  • Undertake any ad-hoc projects as requested by your reporting line manager in a professional and timely manner

Skills required for the role:

  •  At least 3 years’ experience in supporting and implementing online booking tools
  •  Excellent understanding of client care easily builds strong relationships
  •  Strong knowledge of 1 or more GDS’s and supplier API integrations for travel products
  •  Understanding of webservices and xml
  •  Manage expectations and influence stakeholders across the business
  •  Ability to manage multiple projects and set priorities
  •  A good understanding of the role a TMC has in business travel
  •  Ability to systematically analyse errors and find/suggest solutions
  •  Great communicator, written and verbal
  •  Exceptional organisational skills

To find out more about this Online Implementation & Support Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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