Aviation Executive

We are the award-winning Newmarket Group - one of the UK's largest independently owned specialist tour operators - and are dream makers to our many customers sending them to a wide (and wonderful!) range of destinations across Europe, globally and throughout the UK.

Our modern, open plan Head Office is based in Wallington, Sutton (South London) and conveniently located next to the train station, to public transport and with plenty of free local residential parking.

The hours are full-time, 35 per week

The role...

... is primarily responsible for the management and processing of group seat blocks for company product ranges and for ensuring that airline ticketing is managed within airline and company guidelines.

What you'll be doing

• Plan, source and negotiate with airlines for new and on-going product
• Control capacities between the airline and the Company’s in-house systems
• Manage deadlines and releases
• Quote and manage requests for upgrades etc
• Resolve issues

Tasks will include:

• Confirm and action aviation email inbox
• Confirm upgrades and deviations
• Airport hotel bookings for passengers with mis-connect and Tigerbay processing
• Book ad hoc space for holiday extensions
• Book domestic add-ons
• Check GDS Queues
• Allocate and manage Eurostar allocations
• Diarise and return contracts
• Handle medical & special seating requests
• Issue group based air tickets and individual air tickets
• Sort overnight hotels for misconnects
• Liaise with Product Operations to ensure smooth operation of tours
• Run and check charts
• Run FAV5 to check for new sales which require seats
• Arrange schedule change letters
• Update costs on Tigerbay
• Lo cost seat buying

etc

Who you are

• Thorough understanding of group/technology agreements with airlines
• Understanding/working knowledge of air operating procedures involved with group tours
• Amadeus trained within basic/advanced operating, fares and ticketing with particular emphasis on tour operator/group fares and operations
• Team player who can build strong relationships internally and externally
• Sound knowledge of Microsoft Office including Excel
• Able to work under own initiative and within tight deadlines
• Flexible with a commitment to quality

• Problem-solver who questions processes in the desire to achieve efficiencies

• Effective communicator both verbally and in writing
• Highly organised with the ability to assimilate a variety of tasks, the flexibility to meet changing priorities as demands dictate and an ability to work well under pressure

Who you'll be working with

• Product teams
• SCS team
• Customer Relations team
• Third Parties – airlines and GDS provider

How you work

• Empathetically and professionally providing a high level of service delivery
• Committed to upholding professional standards and act as a service role model for others
• Demonstrate passion and approach all tasks in an enthusiastic way
• Collaboratively at all levels
• Take responsibility/own up to mistakes
• Organised and methodical with excellent attention to detail
• Think about the customer in all decisions
• Display integrity and am sincere in own behaviour and in dealings with others
• Inspire confidence
• Flexible attitude, taking on ancillary tasks as and when required in a good natured way
• Embrace change
• Independently and use your own initiative when required
• Aware of the importance of what I’m doing for the business

Incentives and benefits:

• 20 days annual leave per year increasing to 25 days with service
• 8 paid Public/Bank Holidays each year
• Contributory pension scheme 
• Interest free season ticket loan
• Free local parking
• Salary sacrifice Childcare voucher scheme
• Staff discounts - Newmarket holidays (15-50% dependent on product) and events/concerts etc
• Cycle to work scheme
• Discounted gym membership
• Free eye test and contribution towards VDU use only prescription
• Training and development
• Up to 2 extra days holiday entitlement in each calendar year when travelling on a Newmarket holiday
• Work-Life Balance/ flexible working arrangements