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Group Travel Fulfilment Consultant

Employer
Succeed Recruitment Solutions
Location
Manchester
Salary
Up to £19,000 plus excellent benefits
Closing date
22 Mar 2019

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Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

We’re looking for a Group Fulfilment Consultant for a hugely successful and awarding winning Business Travel Company based in Manchester city centre. Their Groups Team creates, sells and fulfils customised group itineraries, ranging from flights to multi component packages and inclusive student field trips and includes both domestic and overseas travel.

The successful candidate will be responsible for all post sale booking and customer management, ensuring that the customer receives excellent service from point of sale to return from trip. Previous travel industry experience or a travel related qualification is essential for the role, along with excellent written and verbal communication skills, keen attention to detail and the ability to prioritise your workload well.

In return, our client can offer a competitive basic salary of up to £19,000 full training on Amadeus GDS, excellent benefits and a structured career path offering the next step into an Account Executive role. Please contact us today for further information on this role or apply online.

Role of Group Travel Fulfilment Consultant:

  • Take over group travel bookings from sales colleagues once the customer has agreed the purchase;
  • Ensure sales colleagues have provided all relevant information in line with check list;
  • Cross-check supplier costs and customer quote and raise any issues or mistakes;
  • Process bookings in in house booking management system to ensure all supplier and customer information is recorded;
  • Process and send customer confirmations and invoices;
  • Work with customers to collect and manage passenger names, passport details and accommodation requirements within agreed time frames;
  • Manage after-sale customer communication, including changes to travel plans;
  • Use product knowledge to suggest and sell added benefits such as airport transfers and educational tour items;
  • Pay suppliers within agreed terms and ensure bookings are finalised in line with agreements;
  • Send customer pre-departure summary with detailed itineraries and arrangements;

Skills required for the role:

  • Travel industry experience gained within reservations, customer service, sales support or administration
  • Excellent written and verbal communication skills
  • Excellent time management and organisation skills
  • Good attention to detail and able to prioritise work
  • Group Travel Sales/Groups or GDS experience would be an advantage but is not essential

If you’re interested in learning more about this Group Travel Fulfilment Consultant opportunity, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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