Groups Sales Consultant
- Employer
- Travel Trade Recruitment
- Location
- London, England
- Salary
- Market Rate
- Closing date
- 22 Mar 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Sales
Job Details
This leading independent company is looking for a bubbly & energetic Group Sales Executive with a can-do-attitude, to join their very busy team in the heart of London. You will be expected to deliver excellent customer service, build rapports with our clients and process all incoming reservations in line with the company brand.
Purpose of the role:
To deliver the highest standards of customer service in the selling and processing of bookings for theatre tickets and ancillary services.
Job Activities:
*Selling theatre tickets and ancillary services by phone or email in accordance with brand standards
*To maintain and develop relationships with our Trade partners
*To understand the business requirements of each individual Trade partner and anticipate their requests and requirements
*To participate in telesales campaigns, delivering new bookings and increase our databases
*Maintain a portfolio of clients through pro-active account activity
*To offer after-sale assistance and reply to queries
*To process bookings at the correct buy rates and (contracted) sell rates
*To upsell additional product as appropriate at every opportunity
*To maintain an excellent product knowledge on the entire product range by attending regular trade nights and fam trips
*To convert sales calls at the highest rate at the highest possible margin
*Communicate to supervisors/managers all relevant customer feedback, particularly in the areas of pricing, products and services, to facilitate on-going improvements in our service
*To handle all incoming complaints in line with the company complaint policy
*To buy and source product at the lowest possible cost for maximum margin
*To assist in all other areas of reservations when required
*To be part of a positive and enthusiastic working environment
*To work as part of a team, supporting colleagues and working to deliver common goals
*To be fully aware of company policies/handbook
*Any other reasonable duties as requested by Management
Skills / Knowledge Required:
*Desire to deliver the best service to our clients and the ability to build rapport with them
*Excellent communication skills both verbal and written
*Product knowledge and expertise
*Accuracy and excellent organisational skills
*Commercial acumen
*Team player with positive outlook
*Employ good time keeping skills
*To be open and receptive to new information
*To take responsibility for your own behaviour and its effects on others
*At least one year's experience in a customer services or group sales role
The Package:
The hours are either 9-5.30 or 10-6.30 Monday to Friday.
Salary is 19K with an incremental pay rise of £500 every April and October providing probation is passed and there are no performance issues. We offer a bonus incentive scheme and many other benefits.
INTERESTED?
To apply for the position of Group Sales Experience please Click 'apply' to submit your CV
This role is being managed by Regis@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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