Customer Support Advisor

3 days left

Location
Southwark, London, England
Salary
£220000 - £240000 per annum
Posted
26 Feb 2019
Closes
26 Mar 2019
Ref
21653JOE
Contact
Joe Bartholomew
Hours
Full Time
Contract Type
Permanent
A large trusted Travel Brand based in London (SE) have an exciting opportunity for a Customer Support Advisor to join their team of 8.

As a Customer Support Adviser you'll be an integral part of a dedicated team who, through excellent customer service, can help the customer when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, you'll support our customers.

The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers.

Duties:

*Ensure that correspondence (letters/emails) is registered and scanned on the Database within 24 hours of receipt
*Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Senior Customer Support Manager and/or a Senior Customer Support Affairs Adviser.
*To identify any potential court claims, arbitrations or other serious complaints
*To identify any possible breach of the Code of Conduct.
*Where appropriate approach Members and refer cases to the Legal Department, Destination and Sustainability and/or Claims Handling Partner.
*Advise consumers (travellers) how they can pursue matters and advise on the options available should the dispute remain unresolved.
*Ensure that records are kept of correspondence with clients and members and that, where appropriate are kept within the relevant Drives.
*Provide information and data to Members through visits, presentations, or other events.
*When required ensure that Arbitration Claims are processed in accordance with the Scheme Rules and Guidelines.

Candidates:

The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers.
*Excellent knowledge and experience of the travel industry
*Experience within a Customer Service / Customer Support role
*Strong oral and written communication skills with various stakeholders, internally and external
*Call centre experience
*To be confident, patience, polite and have tact and diplomacy, when dealing with difficult situations

Salary & Working Hours:

This is a Monday - Friday position (9 - 5.30) and the salary on offer is £24,000 per annum, plus company benefits.

INTERESTED?

To apply for the position of Customer Support Advisor Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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