Cruise Reservations Agents

Recruiter
TMS Talent
Location
Surrey
Salary
£18k - 20k per year + Excellent Benefits
Posted
02 Mar 2019
Closes
30 Mar 2019
Ref
TY23431
Contact
Tony Yerasimou
Sector
Cruise
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Cruise Reservations Agents

Surrey

£18,000 + Bonuses

My client is well-known cruise company based in the surrey area.

They are recruiting for Cruise Reservations Agents to join their team.

This role is a mix of support and sales, taking inbound and outbound calls.

This is a really good opportunity for someone looking to get into travel and use your customer service experience.

Previous travel industry experience is not required for this role


Cruise Reservations Agents Responsibilities:

  • Working towards revenue targets, convert Sales enquiry calls into bookings using our in-house reservation system
  • Servicing existing bookings through our in-house Reservation System, to match our customers' needs
  • Accountable for taking full ownership of guest issues
  • Perform against weekly/monthly department/personal KPIs
  • Delivering a personalised and premium level of customer service for every guest contact, including all phone and off phone contact


Cruise Reservations Agents Experience Required:

  • Experience within customer service or call centre environment is essential - Particularly within a cross functional customer service/sales/operational environment.
  • Experience of guest complaints desirable
  • Good attention to detail
  • Ability to multi task and work under pressure
  • Excellent interpersonal and communication skills.
  • Flexible, approachable with a passion for the business.
  • Working on a shift pattern, weekends will be worked on a regular basis
  • Working hours between 8.30am and 8:00pm – 37.5 hours week

Cruise Reservations Agents Salary and Benefits:

  • Base salary of £18,000 + Bonuses
  • 20 days holidays
  • Discounted holidays
  • Regular social events and prizes

To apply for the Cruise Reservations Agents role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 for information on the role and company.

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