Travel Application Product Expert

Travel Application Product Expert, London, Salary to £35k

This is a great role working for an innovative travel technology company based in London. As part of their Support team you will help continue to deliver industry leading customer service by providing second line functional and technical support to our existing customers, working with the Customer Support team to resolve 2nd Line issues or escalate them further if required. Salary to £35k and based in London

Travel Application Product Expert Responsibilities:

Updating cases logged by Customer Support with full details of the solution a
Researching more involved cases, Assigning more involved cases to the appropriate team with the expertise required to further investigate the case
Logging bugs in the company's bug tracking system when a case is validated as a bug
Looking for patterns in the cases being logged to help identify widespread issues
Serve as the main point of contact for any functional queries new customers have in relation to the product they are implementing
Walking new customers through the pre-installation checklist
To lead progress meetings with the customer to ensure all issues raised during the implementation are resolved as project priorities change
Providing onsite "go live" support, and additionally a customer onsite review, 6 months post go live.
Attend Sales handover meetings, Project kick off meetings and weekly project meetings
Generating both customer-specific and product-orientated documentation for internal and external consumption

Travel Application Product Expert Required:

Experience providing functional or technical support on travel technology highly desirable
GDS training highly desirable
Thorough understanding of how travel agencies operate from both a front office and back office perspective
Confident in dealing with customers over the phone and in person
Excellent troubleshooting and analytical skills
Microsoft Windows and Office proficiency
SQL skills highly desirable
Self-motivated and capable of working successfully under minimal supervision
Able to thrive in a small, fast moving, fluid, and demanding organisation
Excellent written, verbal, and telephone communication skills
Fluency in English is essential and proficiency in other languages desirable
Team player
Willingness to travel to customer sites periodically

If you would like to apply for this role please either call Alex on 0207 397 1274 or email me on alex@candm.co.uk.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk