Reservations consultant

Location
Amersham, Buckinghamshire
Salary
£20,000 - £21,000 DOE
Posted
05 Mar 2019
Closes
05 Apr 2019
Ref
DCVJL2001
Job function
Sales
Hours
Full Time
Contract Type
Contract, Permanent

Job Title: Reservations Consultant - Maternity Cover or Permanent

Salary: £20,000 - £21,000 (depending on experience)

Hours: Full Time (Monday - Friday 09:00 - 17:30/10:00 - 18:00 and Saturdays 10:00 - 17:00 on a rostered basis)

Overview:

As a CSC Consultant you will positively influence sales through the use of your customer service and problem solving skills. You will manage new bookings from the initial contact through one of our existing media channels right through to completion, using all tools available to add extras to increase revenue, provide first class service and delight our customers.

Competencies Required:

  • Extensive experience within a reservations department of a luxury travel provider, either within a travel agency or tour operator
  • Outstanding communication and customer service skills
  • Commercial acumen and capable of driving ‘best in class’ customer service
  • Comprehensive knowledge of cruising and escorted touring products
  • Working knowledge of basic MS Office programs such as Outlook, Word, Excel, etc. 
  • Able to work as part of a team contributing across all parts of the company to build and manage relationships both internally and with customers
  • Strives to improve personal and business performance
  • A high level of accuracy and detail orientated
  • Driven by success, results orientated
  • Proven ability to effectively multi-task and prioritise
  • Be able to organise and plan time efficiently
  • Comfortable working in a fast paced environment
  • Ability to adapt to change

If you would like to apply for this role please get in touch via email or call on 0203 580 4401

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