Travel Consultant

London, England
Up to £25000.00 per annum + 3K-5K bonus
06 Mar 2019
03 Apr 2019
Mark Shapiro
Full Time
Contract Type

Trilingual Travel Consultant required by a prestigious luxury Tour Operator. 25K basic salary plus incentive scheme 3-5K. Candidates must be fluent in English and 2 European languages (Italian, French or German)

Trilingual Travel Consultant Key Responsibilities and Accountabilities:

  • Ensure that all calls and emails are handled promptly and effectively in your languages
  • Provide the most updated info on product, promotions and procedures to customers
  • Maintain highest level of customer service consistent with the company's brand and reputation
  • Resolve customer service issues, escalating to the Sales Manager where appropriate
  • Communication with management and colleagues using effective verbal and written skills in your languages.
  • Audit the consumer websites and provide operational and commercial insight to maximise sales.
  • Assisting with e-chat functionality
  • Dealing with airline schedule changes including contacting the client and updating Galileo
  • Despatching tickets and accommodation documentation
  • Amending and upgrading flights and hotels as per client requests

Trilingual Travel Consultant Knowledge & Skills:
  • Must be fluent in English and 2 additional European languages (Italian, French or German)
  • 3 years travel industry sales experience
  • Possess a good knowledge of airlines and the networks
  • Professional telephone manner
  • Experience of working with a GDS; preferably Galileo
  • Had a demonstrable track record of sustained success in achieving sales targets, whilst working to an incentive scheme
  • Good IT skills including the use of Word and Excel
Trilingual Travel Consultant Additional Info:
  • Basic Salary £25K plus 3-5K bonus
  • 7 day rota
  • Great travel perks to luxury resorts

If you would like to apply for this Trilingual Travel Consultant role send your CV to or call Mark on 02073971272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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