Operations and Service Delivery Manager

Brighton, East Sussex, England
£40000.00 - £45000.00 per annum
06 Mar 2019
03 Apr 2019
Tim Robinson
Job function
Full Time
Contract Type

Operations and Service Delivery Manager - Brighton area - Travel. An excellent leadership role within a reputable travel company where you will be responsible for delivering brand values to their customers, uplifting the customer experience whilst managing any operational issues to maximise profits.

Operations Manager Responsibilities

  • Reporting to the Head of Customer Services, you will be responsible for leading a team of around 20 plus outsourced partners and you will have a big focus on improving customer experience, retention and conversion.
  • You will also work closely with suppliers to ensure customers needs and requests are being met.
  • You will strive to improve workflows, ways of working and enhancing performance.
  • Accountable for team performance including 1-to-1's, coaching and development
  • Responsible for highlighting underperforming suppliers, people or processes and implementing initiatives to make improvements that will benefit the customer

Operations Manager Skills Required

  • Experience in a senior operations management role within the travel industry
  • Excellent supplier relationship management experience
  • Knowledge of ABTA code of conduct, ATOL regulations and package travel regulations
  • Both B2C service delivery experience and B2B operational delivery experience at a management level
  • Excellent interpersonal skills

Operations Manager Package

A salary up to £45,000 per annum depending on experience
This individual will be required to work on a shift rota basis across a 7 day week operation.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/

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