Contact Centre Executive

Location
London (Central), London (Greater)
Salary
Competitive
Posted
08 Mar 2019
Closes
08 Apr 2019
Job function
Sales
Hours
Full Time
Contract Type
Contract

JOB DESCRIPTION

  • TITLE: Contact Centre Executive
  • REPORTS TO: Contact Centre Team Leader
  • WORKING HOURS: Rotational shift from 2pm – 7pm.
  • CONTRACT TYPE: 6 Month Contract (April 1st – 30th September) with the chance of extension
  • LOCATION: Evan Evans Head Office – 258 Vauxhall Bridge Road

Evan Evans Tours is the UK’s most established and best reviewed day tours operator in London and has been accompanying visitors on city tours and out of town excursions since 1930. Our mission is to provide high quality sightseeing experiences that showcase the beauty, heritage and excitement of England with tours of London, Windsor, Stonehenge, Bath, Edinburgh and Paris plus Hop-on-Hop off tours, River Cruises and Top attraction tickets.

Working within in a vibrant team in our central London office, the Contact Centre Consultant is responsible for effectively handling travel bookings and enquiries over the phone and email, whilst maintaining a superior standard of customer service in order to achieve the company’s sales and service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.

KEY RESPONSIBILITIES AND OBJECTIVES

  • Booking tours and venues with speed and accuracy via email, telephony and face-to-face
  • Providing excellent customer service
  • Maintain an accurate and comprehensive knowledge of the product range
  • Participate in on-going learning and development activities
  • Taking initiative for coming up with new ideas and changes to current processes
  • Development of relationships with our suppliers, agents, guides and guests
  • Working together with teams throughout the company to develop best-work practices
  • Supporting the operations team in dealing with on-tour emergencies, rail departures and liaising with tour guides
  • Adhere to company KPIs and reach personal targets

COMPETENCIES

  • Efficiency
  • Attention to detail
  • Strong work ethic
  • Team Player
  • Positive Attitude
  • Customer Focussed
  • Goal Oriented with a sales mentality
  • Strong communication skills
  • Self-Motivated
  • Ability to take initiative
  • Organisational skills
  • Adaptability/Dependability/Reliability/Flexibility

EXPERIENCE & EDUCATION

  • Fluent English speaker (both written and spoken English)
  • Additional languages a plus
  • Office administration and/or computer skills
  • Travel or hospitality industry experience is highly regarded but not a requirement
  • Knowledge of London and attractions will be an advantage but is not a requirement

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