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Real Time Scheduling Analyst

Employer
Travel Trade Recruitment
Location
Lancashire, England
Salary
£18000 - £21000 per annum + Plus company benefits
Closing date
5 Apr 2019

View more

Sector
Cruise
Hours
Full Time
Contract Type
Permanent

Job Details

Hugely successful Travel Company in Lancashire is expanding due continued success and are now looking to add to their resource and planning team and are seeking a Real Time Scheduling Analyst. This is a varied role with responsibilities across all disciplines of resource and Planning , including forecasting, Scheduling and MI. You will be required to deliver demand & resource forecasting, scheduling, shift management and reporting to achieve the business requirements.

JOB DESCRIPTION:
*Ensuring that optimum service levels are achieved within the contact centre on a monthly, daily and intra-day basis in order to drive up service level consistency performance.
*Real Time Analysis on a daily basis to ensure employee schedule adherence and management and tracking of off phone tasks.
*Accurate collation of all core and non-core activities on a real-time basis to ensure up to date intra-day forecasts and accuracy in shrinkage calculations.
*Reporting performance to management, to enable them to make timely decisions about planned off line activities and outages
*Recognise and highlight any live issues that may be impacting customers and consequently driving contact volumes
*Manage advisor skill groups and balance resources to achieve target KPI's
*Liaise with other business areas (such as CRM and Marketing) to anticipate any events or promotions that may influence service levels
*Help to identify skill set shortages for short-term training requirements
*Maintaining positive relationships with all departments to ensure that joint goals are met
*Acting as a conduit between resource planning and the operation to ensure sales are maximised through great customer service and team KPI's are achieved
*Tracks holiday schedules, shift change requests, and monitors new-employees, holiday and seasonal shift needs.
*Updates and maintains scheduling database with current information.

EXPERIENCE REQUIRED:
Ideally you will have previous experience of working within in similar role in a contact centre environment.

THE PACKAGE:
You will be offered an excellent basic salary of up to £21,000 plus additional benefits and travel discounts. Hours are Monday - Sunday working shifts between 08.30 - 22.00.

INTERESTED?
Please follow the instructions to apply and send your CV! For any questions, please contact Lisa on 0161 9236120 or Lisah@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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