Skip to main content

This job has expired

Aviation’s Manager/Operations Manager

Employer
DCV Specialist Recruitment
Location
London (Greater)
Salary
£35,000 Plus
Closing date
29 Mar 2019

View more

Sector
Travel Agency
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details

Specialising in discounted flights, holidays, tour packages, business travel, Honeymoon & wedding packages. As a result, they have grown from a handful of airlines to having over 125 international airlines, enabling them to offer unbeatable worldwide air fares. The company has an exciting opportunity for an Aviation’s Manager or Operations Manager.

The business prides themselves on their customer service ensuring that they provide the best possible customer experience.

Key Responsibilities:

  • Manage, mentor and motivate the full UK and abroad team
  • Airline contract and & offer negotiations knowledge
  • Help the reservation team maximise every sales opportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
  • Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
  • Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
  • Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on -  Manage and track all relevant follow ups.
  • Monitor and report on budgets, revenue and bookings. Ensure the team are generating incremental revenues from existing clients by up-selling additional advertising opportunities
  • To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
  • Monitor competitor activity and travel industry changes
  • Identify and attend client specific exhibitions and other promotional & networking events
  • Aid in building a strong internal and external profile for the company.

Skills & Experience:

  • Proficiency in a GDS – Worldspan & Amadeus
  • Must have a minimum 12 months experience in management within the travel industry
  • Excellent Communication Skills & customer service skills and experience managing in telephone sales environment
  • A positive and enthusiastic approach and the willingness to be hands on
  • Highly organised and ability to manage multiple tasks and/or projects concurrently
  • Proficiency in English; knowledge of additional languages is an advantage
  • Professional telephone manner
  • Strong PC skills

The salary is negotiable depending on candidate experience.

Company

DCV is a specialist recruitment agency providing Permanent, Contract & Interim staffing solutions throughout the UK and Worldwide.

Our many areas of expertise within Travel include:

Specialist Tailor-made Consultants

Business Travel Consultants

Sales Consultants

Administration & Operations Consultant

Ticketing Consultants

Product Managers

Commercial Managers

Marketing Managers

Account Managers

Business Development Managers

Finance Controllers

To name just a few of the travel backgrounds within the Travel Industry we deal with

Our Senior Consultants and Resource’s specialise in The Travel Industry with over 22 years’ experience by offering both candidates and clients an unrivalled recruitment service.

DCV Specialist Recruitment work in collaboration with its clients to provide a consultative service aligned to their business goals. This industry focused approach has enabled DCV to forge business partnerships with SME’s, Corporate & Blue Chip Travel Organisations across the globe.

DCV Specialist Recruitment has a targeted approach when sourcing candidates, enabling us to provide our clients with the most qualified and experienced candidates within the market place providing quality at all times.

Our candidate attraction strategy is be-spoke to each client to ensure that we resource Travel professionals from the background desired, coupled with the skills and experience to deliver results. These attraction methods include but are not exhaustive off:

  • Our Database
  • Traditional client specific Head Hunting
  • Niche Job boards
  • Social networking
  • Travel Industry specific publications
  • Referrals

The delivery of our service is harnessed by our Skilled Consultants and our Resource Team, all of whom have a wealth of experience within the Travel Industry sector.

Contact us

DCV TECHNOLOGIES LIMITED

Biz Space

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Telephone number : 01442 270 711

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert