Customer Relations Executive

Location
Sevenoaks, Kent, England
Salary
bonus
Posted
12 Mar 2019
Closes
09 Apr 2019
Ref
21764
Contact
Joe Bartholomew
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Do you have experience within the Travel Industry and based out in Kent? Do you have excellent writing/commination skills and have a passion providing an excellent service to customers?

A vacancy has arisen in the Customer Relations department for the position of Customer Relations Executive with a reputable fast growing travel company located out in Kent.

Responsibilities and Tasks are as follows:

*Responding to Post Departure Complaints with the aim of restoring the customer's faith
*Investigating the client's complaints fully whether it be with overseas partners or internally
*Listening to Phone Calls as part of the investigation
*Responding to Post Trip Reviews in form of an email or by calling the client directly
*Responding to any issues for clients who are on holiday
*Any other duties deemed necessary by either your Manager or Director.

The person:

The successful candidate will need very good organisational skills, excellent writing and communications skills and the ability to work to deadlines.

The role:

This position is a Monday - Friday (9 - 5.30) and the salary will be disclosed upon application.

Interested:

To apply for the position of Trade Missions Travel Consultant Click 'apply' to submit your CV.
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

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