Aviation Manager

London, England
£35000 - £45000 per annum + company benefits
13 Mar 2019
10 Apr 2019
Mitchell Armstrong
Job function
Full Time
Contract Type
We are looking for an Aviation Manager to manage, mentor and motivate the UK and abroad teams and negotiate contract between the airlines and our company. You must be very proficient in both Amadeus and Worldspan and have at least 12 months in a management role within the Travel Industry.

Key Responsibilities:

⦁Manage, mentor and motivate the full UK and abroad team
⦁Airline contract and & offer negotiations knowledge
⦁Help the reservation team maximise every sales opportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
⦁Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
⦁Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
⦁Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on - Manage and track all relevant follow ups.
⦁Monitor and report on budgets, revenue and bookings. Ensure the team are generating incremental revenues from existing clients by up-selling additional advertising opportunities
⦁To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
⦁Monitor competitor activity and travel industry changes
⦁Identify and attend client specific exhibitions and other promotional & networking events
⦁Aid in building a strong internal and external profile for the company.

Skills & Experience:

⦁Proficiency in a GDS - Worldspan & Amadeus
⦁Must have a minimum 12 months experience in management within the travel industry
⦁Excellent Communication Skills & customer service skills and experience managing in telephone sales environment
⦁A positive and enthusiastic approach and the willingness to be hands on
⦁Highly organised and ability to manage multiple tasks and/or projects concurrently
⦁Proficiency in English; knowledge of additional languages is an advantage
⦁Professional telephone manner
⦁Strong PC skills

The salary is negotiable depending on candidate experience.

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