Skip to main content

This job has expired

Business Travel Online Support Consultant

Employer
Succeed Recruitment Solutions
Location
Manchester
Salary
Up to £22,500 plus excellent benefits
Closing date
13 Apr 2019

View more

Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

We have some brand new opportunities to join an expanding Travel Management Company based in Manchester as an Online Support Consultant. Reporting to the Head of Specialist Services and working within a small team, the successful candidate will be responsible for providing the first line of user support in response to queries or problems with our client's online proposition, minimising client disruption whilst doing so.  This role also fulfils bookings when problems occur online, provides technical set up for new client implementations and launches and interacts directly with customers to help demonstrate the benefits and drive adoption of our client's online tools. On offer is a competitive salary of up to £22.5k plus excellent benefits so if this role is of interest to you, please contact us today for a confidential chat or apply online.

Role of Online Support Consultant:

  • Facilitate the set up and administration of new organisations on our client's online platforms
  • Diagnose and resolve a wide range of incidents over call and email.
  • Escalate major issues to management or other areas of the business as appropriate
  • Conduct demonstrations of systems both via webinar and in person, to both internal and external customers (in co-operation with the sales team where relevant)
  • Test systems to highlight faults as required
  • Liaise with developers in order to track issues and provide updates to clients
  • Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate
  • Support the Head of Specialist Services by assisting in any additional duties as necessary.

Skills required for the role:

  • Experience in a customer facing travel role, ideally reservations or customer service.
  • Experience working on a help or support desk, or a training team would be also an advantage
  • Excellent communication, active listening and questioning skills, an exceptional telephone manner and customer focus; empathetic with users
  • Experience in liaising with clients at varying levels
  • Aware of industry terminology but able to translate into understandable English.
  • An analytical nature with an ability to challenge constructively, and identify new ways of working.

If you’re interested in learning more about this Online Support Consultant opportunity, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert