Multi Skilled Cruise Agent

Weybridge, Surrey, England
Up to £18000.00 per annum + benefits
14 Mar 2019
11 Apr 2019
Shannon O'Callaghan
Full Time
Contract Type

Multi Skilled Agent - Required for this well-known cruise company based in the surrey area. They are looking for someone who has a passion for customer service. This role is a mix of support and sales, taking inbound and outbound calls. This is a really good opportunity for someone looking to get into travel and use your customer service experience. They will pay up to 18k for the right person.

Multi Skilled Agent, Responsibilities:

  • Working towards revenue targets, convert Sales enquiry calls into bookings using our in-house reservation system
  • Servicing existing bookings through our in-house Reservation System, to match our customers' needs
  • Accountable for taking full ownership of guest issues
  • Perform against weekly/monthly department/personal KPIs
  • Delivering a personalised and premium level of customer service for every guest contact, including all phone and off phone contact

Multi Skilled Agent, Key Skills Required:

  • Experience within customer service or call centre environment is essential -Particularly within a cross functional customer service/sales/operational environment.
  • Experience of guest complaints desirable
  • Good attention to detail
  • Ability to multi task and work under pressure
  • Excellent interpersonal and communication skills.
  • Flexible, approachable with a passion for the business.
  • Working on a shift pattern, weekends will be worked on a regular basis

Additional Information:

  • Working hours between 8.30am and 8:00pm
  • Weekend and shift work required

If this role is of interest to you - please apply by sending your CV to or call me on 02073971295

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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