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Support Co-ordinator (Travel Industry)

Employer
Travel Trade Recruitment
Location
Manchester, Greater Manchester, England
Salary
£20000 - £24000 per annum + Additional Company Benefits
Closing date
11 Apr 2019

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Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
IT

Job Details

Leading provider of travel technology services to the leisure travel and business travel industry is seeking a Support Co-ordinator to join their established team. Do you work in a Business Travel/Leisure Travel environment, love the industry but looking for a new challenge? Do you have proven experience of working in a technical support role - preferably with a web system, using a GDS system? Then this could be the perfect role for you! Fantastic salary package available for the successful candidate.

Job Description:
*Troubleshoot and support incoming issues with our products, keeping the number of incoming issues as low as possible.
*Provide telephone and email support to our in-house developed Corporate booking tool, SABS Corporate.
*Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
*Troubleshoot and fix problems, and logging 'repeating' issues with development.
*Raise development logs for issues confirmed as bugs, detailing steps to recreate the problem
*Give timely responses to customer queries and manage logs that have been passed to other teams.
*Regularly testing and replicating bugs and looking for ways to reduce log intake.
*Working with third party suppliers to solve customer issues that may lie in between systems.

Experience Required:
*Proven experience working in a technical support role, preferably with a web system
*Exposure to Windows and Windows based desktop applications
*Experience with different web browsers
*Experience with SQL
*Exposure to Linux beneficial
*Knowledge of the Travel Industry would be desirable, in particular Corporate Travel industry
*Experience with a GDS system (e.g. Sabre, Galileo, Amadeus) a large advantage

Key Skills/Attributes:
*Must be self-starting, self-driven and tenacious
*Be excellent at communicating ideas at different levels
*Show good pride in their work, and have an incredible attention to detail
*A quick learner, looking to continually improve themselves, with an open minded and creative approach to solving problems
*A keen problem-solver - Looking for the most effective route through issues
*Accurate at making estimations for project timescales, meeting deadlines and preparing for meetings
*Flexible - May have to delve into other parts of the system or the business to troubleshoot issues
*Organised - Able to create and follow plans and timescales

The Package:
Salary is negotiable and dependent on experience, working office hours, Mon-Fri, Discretionary performance based bonus bi-annually. Excellent working environment and great career progression.

Interested?
Please follow the instructions to apply attaching your CV. For any questions, please contact Gemma at Travel Trade Recruitment on 01619236120 gemma@traveltraveltraderecuitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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