Senior Operation support executive
- Employer
- Travel Trade Recruitment
- Location
- South West London, London, England
- Salary
- £24000 - £26000 per annum
- Closing date
- 29 Mar 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Operations
Job Details
The Job:
*Answering telephone, with knowledge and politeness. Filtering phone calls.
*Obtaining letters of invitation, visa authorisation codes or any other documentation required by the client in order for them to be apply for any required visa
*Processing client booking forms
*Taking client payments and issuing receipts
*Chasing final balances
*Managing the internal queue for FIT visa requirements
*Supervising the Client Support Department, when the Client Support Manager is not available
*Processing booking cancellation and emailing or posting client cancellation invoices
*Making sure any pre and post tour confirmations are included in travel documents
*Checking travel documents and final itineraries before they are sent to the client.
*Making sure visa instruction templates for tailor made clients are correct and up-to-date
*Issuing and Ticketing Group Tour Flights
*Managing the company post and processing brochures and post them
*General Office admin
*Representing the company at trade shows, slide shows and events; such as WTM and AITO
*Participating in training events and overseas FAM trips
*Contributing and assisting in other areas of the company as required
Skills Required:
*Ability to set and work to deadlines.
*Good knowledge of travel geography, Itineraries and visas.
*Attention to detail, ability to plan.
*Able to work on own initiative.
*Customer Service capabilities, able to deal with a variety of clients.
*Multi-tasking skills.
*Patience and persistence in dealing with foreign countries and getting answers.
*Excellent Telephone manner, clear speaking voice.
*Excellent organisation/communication/interpersonal skills.
*Good presentation, clean and tidy.
*Computer Literate.
*Numerate, able to prepare client invoices and receipts.
*Ability to deal with clients and agents face to face.
*Understanding of what the adventure/cultural traveller wants to experience.
*General Knowledge and interest in travel
The Package:
*Competitive Salary £24,000 to £26,000 PA
*22 days holiday per year
*Travel insurance on company and personal overseas trips
*Cycle 2 work scheme
*Company Pension (3% employer contribution and 5% employee contribution
*Monday to Friday 9:00am to 5:30pm or 09:30am to 6:00pm but flexibility required. The senior client support executive will be expected to work on a later shift - from 11.30am to 8pm - a maximum of 5 days per month. Also, be required to participate in the office Saturday rota with a maximum of 5 Saturdays a year.
Interested:
*If you are interested click to 'APPLY' or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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