Quality Assurance Coordinator

Recruiter
TMS Talent
Location
London (Greater)
Salary
£25k per year + Exceptional Benefits
Posted
16 Mar 2019
Closes
13 Apr 2019
Ref
TY26850
Contact
Tony Yerasimou
Job function
Administration
Hours
Full Time
Contract Type
Contract

Quality Assurance Coordinator – Fixed term maternity contract 12 months – 30 hours

Central London

£25,000

My client is leading high-end luxury tour operator based in Central London.

They are now recruiting for Quality Assurance Coordinator to assist the support team.

The role is initially offered on a 12 months maternity cover for 30 hours although there is a possibility it may go permanent.

The role covers guest questionnaires and pre departure documents.

Previous experience in the travel industry in a similar role is essential.

QUALITY ASSURANCE COORDINATOR RESPONSIBILITIES:

  • Check the data feeds that come from our Reservation System every Monday and Thursday to ensure that the correct guests are receiving a Guest Questionnaire
  • Send weekly reports to our Tour Operating Company every Friday
  • Create and send monthly reports to the Product Managers
  • Create and send monthly reports to our Destination Management Companies
  • Troubleshooting as and when this comes in (often daily)
  • Monitor the Quality Assurance inbox for any guest documentation that is sent to you for printing
  • Read through all pre-departure documents that come into the inbox and check that the format, content and text is per the brand standard
  • Liaise with the documentation printing team on any queries or problems that may come to light before printing

QUALITY ASSURANCE COORDINATOR EXPERIENCE & QUALIFICATIONS:

  • Previous experience in a similar role within the travel industry
  • Excellent written English and understanding of English grammar
  • Experience in using Microsoft suites
  • Previous experience in processing data, even better if this is Guest Questionnaire data

QUALITY ASSURANCE COORDINATOR SALARY AND BENEFITS:

  • Base salary of £25,000
  • Pro-rated holiday allowance
  • Discounted Holidays

To apply for this Quality Assurance Coordinator role, please email your CV  or contact me on 0207 812 3820 for additional information.

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