Groups and Events Travel Consultant

Tunbridge Wells, Kent, England
Market Rate
21 Mar 2019
18 Apr 2019
Sarah Smith
Job function
Full Time
Contract Type

Groups and Events Travel Consultant - ££ Competitive - Kent

This well established Travel Company has grown into a multimillion pound leisure and business travel company, with offices in Tunbridge Wells and Maidstone, Kent and they are looking for a Groups and Events Travel Consultant to join their growing buisness to develop and maintain fantastic client relationships through the delivery of great service and by doing so, contributing to the overall success of the Groups and Events team

Groups and Events Travel Consultant - Key Accountabilities:

* To be the first point of contact for our clients with regards to all enquiries and the maintenance of ongoing client relationships

* To ensure that turnaround times are met, and that information provided to clients is accurate

* To take and put together client proposals - always ensuring that proposals are relevant, accurate, commercially viable and stand out. It is essential to always demonstrating fantastic destination knowledge

* To make both individual and group bookings (air, rail, hotels) and all ground travel arrangements liaising with appropriate DMCs as required

* Identifying opportunities for add on services and events using your destination knowledge and commercial awareness

* To provide excellent service to our clients - always being the face of the business, being punctual, accurate and responding to the client requests

* To follow up with clients to gain feedback and to support the process of ongoing business

* To always be looking for opportunities to seek new business and to work with the Business Development Manager where appropriate

* To travel with clients as required and to be on site handling all issues that may arise

* You have previous experience of working for a tour operator or travel agency and have strong GDS knowledge * Excellent presentation and negotiation skills

* You demonstrate excellent organizational and relationship building skills

* You have fantastic attention to detail

* You are great at communicating effectively - both verbally and in writing

* You demonstrate strong destination knowledge

* You are professional in your approach and will always represent the Company brand well

* You are flexible in your approach to working - in the variety of work you do, in relation to supporting your colleagues and in terms of the hours you are prepared to work when required across events

* You have a proactive approach - you are calm under pressure and have a 'common sense' approach to problem solving

* You are able to travel with clients as required by the business (sometimes at short notice) and to work across weekends and evenings if required

* You have proven experience of working to deadlines and of being accountable

* You are extremely IT savvy - you are competent in using the full range of Microsoft Office products (including PowerPoint, Excel and Word), online meeting tools (E.g. Teams and Slack) as well as webbased sharing tools (E.g. Google Docs)

* You are career focused with ambitions to further develop your career in groups and events

Groups and Events Travel Consultant - Package:

A competitive salary based on skills and experience
Opportunities for career growth and personal development
10-minute walk from mainline station (50 minutes from London mainlines)
Free use of onsite staff gym with personal training sessions every Friday
Wellbeing days throughout the year
Free fruit and healthy snacks
Social events throughout the year
Informal dress code
Staff relaxation area with TV & pool table
Staff discount on worldwide holidays
Staff rewards and discount schemes
22 days holiday per year, plus public holidays - increasing with length of service to 27 days
Company Reward Scheme for milestone Anniversaries with the company

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit