Travel Sales Team Leader

Travel Sales Team Leader, Romford, Salary to £32k plus bonus
To manage, lead and coach with passion, encouraging real commitment to customers and ensuring the sales team produce quality calls and written communication. You will use your strong leadership and motivational skills to inspire an extraordinary service. One that surpasses expectations and reaches our business goals with outstanding results.
You will be responsible for managing the day to day running of a team of sales advisors within a contact centre environment and performance manage them to maximise profits for the business. You will also work alongside other Team Leaders to drive sales through being creative, supporting one another to encourage employee engagement across the sales department which leads to a high performance culture - and much much more!

Travel Sales Team Leader Responsibilities:
To drive sales and to proactively increase sales
To report to the Sales Manager on a daily basis all sales related activity
Call monitoring and email quote monitoring
Update team on performance and business information through team meetings and other communication channels
To manage the performance of your team effectively, including the ongoing review of performance, 1-2-1's, appraisals, coaching and objective setting
Working as a team to manage the floor
Being creative to help drive sales, encourage employee engagement leading to a high performance culture
Ensuring individuals have an understanding and are demonstrating our Core Values
Participate in the creation and delivery of events surrounding current marketing activity and incentives
To assist in implementing new product to sales team
To assist with driving deals and distributing them to the sales team
To assist with any daily troubleshooting
To distribute enquiries
To assist the QC's
To answer phones and reply to customers in the absence of sales agents
Authorising Shift swaps and monitoring of lateness and sickness
Daily sales stats/incentives communicated to sales team and updated

Travel Sales Team Leader Requirements:
Solid experience in a travel leadership/supervisory role
A strong travel background would be very useful, especially in a call centre environment
The resilience and composure to remain positive under pressure and continually evolving circumstances
Strong consultative coaching skills and the strength of personality to motivate and inspire your team
Good time management and the organisation to effectively prioritise your teams workloads
Excellent written and spoken communication skills
Results focused and committed to the values surrounding outstanding service delivery through effective people management
Ability to multi-task, and work on own initiative making informed decisions within area of responsibility
A good decision maker that portrays excellent influencing skills
Ability to manage a high workload, prioritising tasks and delivering to timescales as required by the business
Experience managing remote workers is desirable but not essential

To be considered please apply online or email your CV to Shannon@candm.co.uk. Any questions please call 02073971295

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk