Service Manager - Germany Based

Location
Germany
Salary
£37773 - £41970 per annum + Bonus & great company benefits!
Posted
22 Mar 2019
Closes
19 Apr 2019
Ref
21823
Contact
Helen Cassin
Job function
IT
Hours
Full Time
Contract Type
Permanent
I am currently recruiting for a home-based online Service Manager in Germany. The role of Service Manager is a product expert in the multi-faceted operation of our Travel and Expense software, providing consultancy, guidance and assistance to customers on product functionality, configuration and problem solving as well as day to day operations. The Service Manager must understand customer business goals, communicate effectively and propose added value technical solutions to meet client expectations. You will be responsible for a portfolio of customer accounts ensuring that SLA's, customer satisfaction and all client deliverables are met.
EXPERIENCE:
*A minimum of two years' experience in a Customer Support/helpdesk role within a travel related B2B company with extensive knowledge of the travel industry
*Essential working knowledge of GDS Amadeus, Galileo or Sabre
*Capable of interpreting data and to be able to quickly identify the symptoms and underlying cause of issues
*Clear, concise written and verbal communication skills combined with an aptitude for and genuine interest in cross team collaboration
*Excellent problem solving, and consultative skills required
*Ability to prioritise and balance multiple tasks
*Strong time management and prioritisation skills
*Previous experience in preparing and delivering high quality face to face presentations to customers
*Fluent oral and written German and English is essential
*Further European languages are valuable

THE PACKAGE:
The successful candidate can expect a very competitive basic salary in the region of 45000 - 50000 Euros per annum plus great company benefits which include company bonus, 25 days holiday and much more
INTERESTED?
If you would like to be considered for this exciting new Service Manager's position please follow the link and click "apply" send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information.

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