Japanese Speaking VIP Service Agent

Japanese Speaking VIP Service Agent, Heathrow Airport - Salary to £23k
We are seeking fluent Japanese and English Speakers with exceptions service skills for this Airline based at Heathrow Airport. Provide comprehensive, courteous and top quality service to VIP clients and customers of the company. To attend to the clients of Senior Vice President, at the airport and accompany him for sales calls in the UK. You will be working in a new and small team to promote and expand our presence in the industry; therefore, proactive and voluntary attention to details are required. Base Salary is £18k plus shift and premium pay taking to package to around £23k and will consider candidates on a working visa, though essential to have references for 5 years for Airside Pass.

Japanese Speaking VIP Service Agent Responsibilities:

• Carry out VIP Service duties for both arrival and departure flight handling
• Special Services, arrange meet and greet for VIP's
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• General Office housekeeping and tasks

Japanese Speaking VIP Service Agent Requirements:

• Fluent in English and Japanese; writing, reading and speaking
• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
• Able to demonstrate a flexible and positive attitude, attain excellent customer service skills
• Close attention to detail as there is important documents and booking aspects involved
• Time management skills
• Maintain confidentiality
• Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
• GCSE Maths & English grade C or above, or equivalent

To be considered please email your CV to shannon@candm.co.uk or call Shannon on 02073971295 with any questions.

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk