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Online Support Consultant - Business Travel

Employer
Travel Trade Recruitment
Location
Manchester, Greater Manchester, England
Salary
£17000 - £19000 per annum
Closing date
22 Apr 2019

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Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Fares & Ticketing

Job Details

Are you someone who understands and strives for the 'do it right and do it thoroughly first time' attitude Do you proactively seek out solutions to problems from the root cause and use initiative to troubleshoot I'm looking for travel industry experienced team members to join my client who are experiencing rapid growth due to exciting mergers. The right candidate will be customer focused, a strong team player as well as solid travel industry experience using GDS' ideally (some cover system's considered- please call me). You will need to have a keen eye for detail, be able to think outside the box and be computer competent. This is company who will be rewarding their employees with great Monday - Friday hours, fantastic salary and plenty of development opportunity! *please note - non travel industry candidates will not be considered at this stage, please only apply if you have worked in travel - not hospitality.

Duties include (not limited to) :
*Assisting clients on enquiries which will include - changes on bookings, cancellations, airline changes / vendor remarks relevant to travel plans and processing requests
*Assist on setting up client online booking portal logins
*Be point of contact for any issues and questions for client bookings on the online systems
*Carry out demonstrations on the online tool to help colleagues as well as clients.
*Identify possible improvements to increase the tool's effectiveness and performance ability to function to maximum potential.
*Be able to communicate clearly with all departments - reservations, groups, rail, finance etc to ensure best resolution is taken.
*Think outside the box to suggest and action steps to correct errors
*Log any bug and faults for the IT team / booking tool creator/supplier to investigate.

Experience needed :
*Reservations / customer services roles in in travel - using GDS (ideally Amadeus, but others will be considered)
*Ability to translate travel jargon into clear information for bookers and travellers.
*Experience in post booking amendments would be ideal - reissues / changes / cancellations and other post booking requests

You will need to be :
*Approachable demeanour with both colleagues and clients
*Strong command of English verbally and in writing.
*Able to work as part of the team and individually
*Creative problem solver
*Committed to the company's vision and direction

The Package:
To reward you for your time, commitment and expertise, the company are offering a great salary of £17-£19k DOE with amazing company benefits and actively encouraged internal progression opportunities.
This is a Monday to Friday position business hours with 1 in 6 Saturday shifts (only 4 hours) after passing probation.
Centrally located and to be joining the company at a very exciting time of growth! Lots of upcoming opportunities to diversify within the organisation.

Interested? Here's how to apply -
To apply for this exciting opportunity of online support consultant, please call Mary 0161 9236 120 or email your CV to mary@traveltraderecruitment.co.uk. Alternatively click 'Apply Now' below and follow our easy to view instructions

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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