Fluent Italian Speaking Customer Services Executive - Travel Industry

TMS Talent
London (Greater)
£25k per year + Pension, Discounted Holidays
31 Mar 2019
28 Apr 2019
Tony Yerasimou
Job function
Customer Service
Full Time
Contract Type

Customer Services Executive - Travel Industry - Fluent Italian Speaking
East/Central London


My client is a leading travel company specialising in luxury high end villa holidays.

They are seeking experienced a fluent Italian speaking customer service executive with travel industry or hospitality experience.

The role is fast paced and candidates must have good written and communication skills.

Fluent Italian Speaking Customer Services Executive Responsibilities and duties:

Handle all customer correspondence/queries regarding the ground arrangements related to the villa holidays

Handle difficult clients proactively and to seek appropriate resolutions with guidelines as permitted by the Head of Legal.

To investigate and respond by telephone, email or by letter on the standard or query relating to the booking

To liaise with in-house travel managers on how information was provided to client either at time of booking or at any other time.

Also to assist travel managers with advice on how to deal with the client if that is how the situation is progressing.

Fluent Italiam Speaking Customer Services Executive Skills and Experience Required:

Good written and verbal communication within fluent Italian and English is essential.

Customer Service experience essential - within travel industry, the hospitality industry or dealing with a luxury product

Ablle to work well under pressure.

Able to work on own as well as managing time scales and within a CS small team

Fluent Italian and Speaking Customer Services Executive Salary and Benefits:

Base salary of £25,000

20 days holiday


Discounted holidays

To apply for the Fluent Italian Speaking Customer Services Executive, please email your CV or contact me on 0207 812 3820 for additional information

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