Travel Specialist

Location
Melksham, Wiltshire, England
Salary
£16000 - £19000 per annum + Plus OTE!
Posted
01 Apr 2019
Closes
29 Apr 2019
Ref
21855
Contact
Helen Cassin
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Calling all experienced Travel Consultants!! Are you a Travel Consultant based in the Wiltshire area? Do you have a passion for luxury travel? Would you like to be rewarded with an excellent basic salary? A leading Travel company in Wiltshire, specialising in Luxury long haul Travel are keen to recruit a Travel Consultant to manage their telephone, e-mail, internet and face-to-face enquiries whilst pro-actively building rapport and turning enquiries into bookings. This is a Fantastic move for a dynamic Travel Consultant to join a thriving company!

JOB DESCRIPTION:
* Adhere to the agreed company sales process ensuring the following are followed:
* Respond to client enquires promptly whether by phone, email or face to face.
* Create inspiring travel itineraries' in a friendly and professional manner.
* Capture a detailed brief outlining client requirement
* Explore opportunities to "add value" to every holiday sale
* Ask for the sale with every client itinerary presented
* To deliver a full booking experience providing an outstanding high level of customer service at every step. Completing all administration and documentation in a timely manner.
* To contribute to company sales targets by achieving and exceeding personal KPIs (Key Performance Indicators)
* To build and maintain extensive knowledge of products and services available to our clients through regular on line training, supplier events and organised company training sessions
* To attend and contribute to weekly and monthly staff meetings
* Handle all customer service complaints quickly and effectively keeping your manager updated at all times, escalating where appropriate.
* Manage discounts to increase profit margins.
* Build and strengthen relationships with key suppliers within the travel industry.
* Collate customer specific feedback ensuring the longevity and reputation of the business.
* Ensure client enquiries are acknowledged within a 24 hour period and all new enquiries to be followed up within 3 working days.
* Uphold the company standards at all times.
* Ensure the store premises are secure at the close of business if the last to leave the store
* To look out for any local marketing opportunities and bring these to the attention of the general manager
* To assist the manager in ordering and replenishing brochures and ensuring window displays promote current offers
* To ensure the store is kept tidy and presentable at all times
* To engage in any operational changes implemented by the general manager
* Any other tasks as directed by the general manager


EXPERIENCE REQUIRED:
The ideal candidate would have solid experience in retail travel or tour operations, experienced in dealing with online enquiries and pro-actively making outbound follow up calls to confirm bookings. You will also ideally have experience of long-haul destinations, tailor-making holiday to create the right holiday, rather than just selling a package holiday. If you have GDS experience (Sabre, Galileo or Amadeus) this is an advantage! In addition you will be a Travel Consultant with a real passion for travel, pro-active, self motivated and enthusiastic!

THE PACKAGE:
This role comes with a very competitive starting salary in the region of £18,000p/a depending on experience plus excellent commission structure.

INTERESTED?
Please follow the instructions and click "apply" or send your CV directly to helenc@traveltraderecruitment.co.uk. For more information please call Helen Cassin on 01293 850647

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