Travel Industry Customer Relations Executive
- Employer
- Travel Trade Recruitment
- Location
- Surrey, England
- Salary
- £19000 - £21000 per annum + Plus company benefits!
- Closing date
- 1 May 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
THE JOB;
Deliver post -departure service by answering questions & queries from customers post-departure
*Handle and resolve any customer disputes and difficulties that may arise by telephone and in writing
*Ensure that all correspondence is dealt with properly and within the timeframes described in the ABTA code and the Company's own policy
*Assist with the reclamation of compensation from suppliers
*Handle incoming post sales calls
*Deal with lost property
*File and archive correspondence
*Investigate and respond to customer feedback via letter and/or email
*Assist with scanning, logging and recording correspondence on to the systems database
*Refund excursions
*Refund luggage claims
*Send proactive letters
*Low cost seat buying as required
*Any other reasonable tasks that need to be done in order to ensure the smooth running of the company
THE CANDIDATE:
*Experienced working in the travel industry
*Possess a genuine desire to help and to deliver the very best service at all times
*Excellent business letter-writing skills
*Excellent written and verbal English
*Good business awareness, focusing on equitable solutions for customer and company alike
*Excellent interpersonal skills - articulate, courteous and professional and able to anticipate the needs of customers
*High level of (travel) product knowledge
*Able to work under pressure and to set deadlines
*Empathetically and professionally providing a high level of customer service
*Inspire confidence
*Display integrity and sincerity in own behaviour and in dealings with others
*Take direction as well as using initiative when required
*Come up with solutions when presented with problems
*Take responsibility for own actions
*Collaboratively at all levels
*Embrace change
*Work well under pressure
*Flexible attitude, taking on ancillary tasks as and when required in a good natured way
*Self-motivated and self-aware - recognising own development needs and committed to personal growth
THE PACKAGE;
The successful candidate can expect a very competitive salary in the region of £19000 - £21000 plus other fantastic company and travel industry perks!
INTERESTED?
If you are keen to be considered for this exciting new role please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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