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Operations Manager

Employer
Travel Trade Recruitment
Location
South West London, London, England
Salary
£28000 - £30000 per annum
Closing date
10 May 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Operations

Job Details


An experienced Operations Manager is required for a leading reputable Tour Operator, you will be responsible for the overall operations. Do you have experience in tour operations with adventure travel a distinct advantage?
Main Tasks:
*Being responsible for overall operations of approximately of all escorted group tours
*Negotiating with ground handlers to contract services at competitive prices
*Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
*Ensuring standards of safety and quality are adhered to in all aspects of tour operation
*Creating client's literature and maintaining the accuracy and effectiveness of all such documentation including tour dossiers, pre-departure information as well as web copy
*Maintaining an accurate record in the database of all bookings
*Quoting, holding and booking flights for clients via airlines or flight consolidators
*Preparation of pre-tour paperwork for tour leaders including accounts
*Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
*Keeping Sales and clients informed with regards to any tour changes
*Rotation of the 24-hour emergency mobile (typically 2 in 8 weeks)
*Dealing with client enquiries (When called upon to do so by Sales) with knowledge and politeness by phone/email or in person
*Helping at trade shows and slide shows
*Managing any operational & crisis issues whilst tours are on the road.
Skills Required:
*A passion for travel and an acute understanding of the often-complex nature of adventure travel organisation
*Ability to set and work deadlines
*Good knowledge of travel geography, itineraries and visas
*Attention to detail, ability to plan ahead
*Able to work on own initiative
*Customer service capabilities, able to deal with a variety of clients
*Multi-tasking skills
*Patience and persistence in dealing with foreign countries and getting answers
*Excellent telephone manner, with excellent written and spoken English
*Excellent organisation / communication /interpersonal skills
*Good presentation, clean and tidy
*Computer literate
*Numerate
*Ability to deal & negotiate with clients and agents face to face, by phone & by email
*Understanding of what the adventure/cultural traveller wants to experience
*General knowledge and keen interest in travel
*A commitment to good ethics and responsible travel
The Package:
*The successful candidate will be offered a salary of £28,000 - £30,000, £60 / week when managing the 24hr emergency duty phone
Interested:
*If you are interested in the position, please click to 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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