Operations Manager

Location
South West London, London, England
Salary
£28000 - £30000 per annum
Posted
12 Apr 2019
Closes
10 May 2019
Ref
21900
Contact
Helen Newton
Job function
Operations
Hours
Full Time
Contract Type
Permanent

An experienced Operations Manager is required for a leading reputable Tour Operator, you will be responsible for the overall operations. Do you have experience in tour operations with adventure travel a distinct advantage?
Main Tasks:
*Being responsible for overall operations of approximately of all escorted group tours
*Negotiating with ground handlers to contract services at competitive prices
*Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
*Ensuring standards of safety and quality are adhered to in all aspects of tour operation
*Creating client's literature and maintaining the accuracy and effectiveness of all such documentation including tour dossiers, pre-departure information as well as web copy
*Maintaining an accurate record in the database of all bookings
*Quoting, holding and booking flights for clients via airlines or flight consolidators
*Preparation of pre-tour paperwork for tour leaders including accounts
*Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
*Keeping Sales and clients informed with regards to any tour changes
*Rotation of the 24-hour emergency mobile (typically 2 in 8 weeks)
*Dealing with client enquiries (When called upon to do so by Sales) with knowledge and politeness by phone/email or in person
*Helping at trade shows and slide shows
*Managing any operational & crisis issues whilst tours are on the road.
Skills Required:
*A passion for travel and an acute understanding of the often-complex nature of adventure travel organisation
*Ability to set and work deadlines
*Good knowledge of travel geography, itineraries and visas
*Attention to detail, ability to plan ahead
*Able to work on own initiative
*Customer service capabilities, able to deal with a variety of clients
*Multi-tasking skills
*Patience and persistence in dealing with foreign countries and getting answers
*Excellent telephone manner, with excellent written and spoken English
*Excellent organisation / communication /interpersonal skills
*Good presentation, clean and tidy
*Computer literate
*Numerate
*Ability to deal & negotiate with clients and agents face to face, by phone & by email
*Understanding of what the adventure/cultural traveller wants to experience
*General knowledge and keen interest in travel
*A commitment to good ethics and responsible travel
The Package:
*The successful candidate will be offered a salary of £28,000 - £30,000, £60 / week when managing the 24hr emergency duty phone
Interested:
*If you are interested in the position, please click to 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

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