Travel Customer Care Advisor

Walsall, West Midlands, England
£17000 - £17500 per annum + great company benefits!
17 Apr 2019
15 May 2019
Marie Heaven
Job function
Customer Service
Full Time
Contract Type
Are you an experienced travel professional looking for a new role within customer service? Do you have experience of customer service and administration within a travel environment? Are you able to provide high levels of customer service at all times? If yes, read on! This leading travel provider is looking for an experience Customer Service Advisor to join the experienced team in their Birmingham offices.

Job Description
- Ensure a professional and positive image of the company is portrayed at all times.
- Adhere to security procedures at all times.
- Handle incoming and outgoing telephone calls in a professional and friendly manner.
- Action and collect additional payments for booking ancillaries
- Action any flight/accommodation changes received from suppliers liaising with customers & colleagues
- Ensure issues & queries prior to departure are resolved promptly.
- Escalate to Team Leader where necessary
- Action customer cancellations quoting the correct charges in relation to the company/supplier terms and conditions
- Advise clearly the procedure to follow if a customer wishes to make a complaint

Experience Required
The suitable candidate will have a strong customer service background within a travel environment. You be forward thinking and have the ability to deal with queries and complaints within a professional manner.

The successful candidate will receive a competitive basic salary plus great company benefits!

If you are interested in this great opportunity please follow the link to 'Apply'. For more information please call Marie at Travel Trade Recruitment on 0121 450 9776 or email

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