Travel Customer Care Advisor
- Employer
- Travel Trade Recruitment
- Location
- Walsall, West Midlands, England
- Salary
- £17000 - £17500 per annum + great company benefits!
- Closing date
- 15 May 2019
View more
- Sector
- Travel Agency
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Customer Service
Job Details
Job Description
- Ensure a professional and positive image of the company is portrayed at all times.
- Adhere to security procedures at all times.
- Handle incoming and outgoing telephone calls in a professional and friendly manner.
- Action and collect additional payments for booking ancillaries
- Action any flight/accommodation changes received from suppliers liaising with customers & colleagues
- Ensure issues & queries prior to departure are resolved promptly.
- Escalate to Team Leader where necessary
- Action customer cancellations quoting the correct charges in relation to the company/supplier terms and conditions
- Advise clearly the procedure to follow if a customer wishes to make a complaint
Experience Required
The suitable candidate will have a strong customer service background within a travel environment. You be forward thinking and have the ability to deal with queries and complaints within a professional manner.
Package
The successful candidate will receive a competitive basic salary plus great company benefits!
Interested??
If you are interested in this great opportunity please follow the link to 'Apply'. For more information please call Marie at Travel Trade Recruitment on 0121 450 9776 or email marie@traveltraderecruitment.co.uk
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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