Support Co-coordinator (Travel Industry)

Location
Altrincham, Cheshire, England
Salary
£20000 - £24000 per annum + Additional Company Benefits
Posted
18 Apr 2019
Closes
16 May 2019
Ref
21787GTH1
Contact
Gemma Thelwell
Job function
IT
Hours
Full Time
Contract Type
Permanent
Leading provider of travel technology services to the leisure travel and business travel industry is seeking a Support Coordinator to join their established team. Do you work in a Business Travel/Leisure Travel environment, love the industry but looking for a new challenge? Do you have proven experience of working in a technical support role - preferably with a web system, using a GDS system? Then this could be the perfect role for you! Fantastic salary package available for the successful candidate.

Job Description:
*Troubleshoot and support incoming issues with our products, keeping the number of incoming issues as low as possible.
*Provide telephone and email support to our in-house developed Corporate booking tool, SABS Corporate.
*Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
*Troubleshoot and fix problems, and logging 'repeating' issues with development.
*Raise development logs for issues confirmed as bugs, detailing steps to recreate the problem
*Give timely responses to customer queries and manage logs that have been passed to other teams.
*Regularly testing and replicating bugs and looking for ways to reduce log intake.
*Working with third party suppliers to solve customer issues that may lie in between systems.

Experience Required:
*Proven experience working in a technical support role, preferably with a web system
*Exposure to Windows and Windows based desktop applications
*Experience with different web browsers
*Experience with SQL
*Exposure to Linux beneficial
*Knowledge of the Travel Industry would be desirable, in particular Corporate Travel industry
*Experience with a GDS system (e.g. Sabre, Galileo, Amadeus) a large advantage

Key Skills/Attributes:
*Must be self-starting, self-driven and tenacious
*Be excellent at communicating ideas at different levels
*Show good pride in their work, and have an incredible attention to detail
*A quick learner, looking to continually improve themselves, with an open minded and creative approach to solving problems
*A keen problem-solver - Looking for the most effective route through issues
*Accurate at making estimations for project timescales, meeting deadlines and preparing for meetings
*Flexible - May have to delve into other parts of the system or the business to troubleshoot issues
*Organised - Able to create and follow plans and timescales

The Package:
Salary is negotiable and dependent on experience, working office hours, Mon-Fri, Discretionary performance based bonus bi-annually. Excellent working environment and great career progression.

Interested?
Please follow the instructions to apply attaching your CV. For any questions, please contact Gemma at Travel Trade Recruitment on 01619236120 gemma@traveltraveltraderecuitment.co.uk

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