Travel Concierge Executive

Swindon, Wiltshire, England
£25000 - £27000 per annum + Plus company bonus & benefits!
18 Apr 2019
16 May 2019
Helen Cassin
Job function
Full Time
Contract Type
I am looking for sales hungry people in the Swindon area to join this amazing travel company as Concierge Executives, this very successful tour operator is growing massively and are expanding their concierge team! If you have travel sales experience or experience in selling high end products this role could be the perfect role for you!! A key role to enhance our existing customer's holiday packages with a focus to increase margins using upsell techniques. Maintaining a good relationship with our customers and working closely alongside various departments across the business.

*To communicate with customers prior to travel to upgrade packages i.e. flights, cabins, hotels and tours.
*Have good understanding of profit margin and upsell requirements
*To communicate with suppliers to request and confirm availability
*Understand customer's needs and expectations to deliver excellent customer support throughout
*Respond promptly to customer enquiries
*Produce accurate admin work to complete any action taken
*Be proactive in solving the customers issues, maintaining high standards of service at all times
*Outbound call passengers to give relevant information on their booking, and to pro-actively upsell where possible
*Be highly accurate in the administration work and ensure all notes are left on files
*Strong understanding of packages to enable effective recommendations of any holiday changes

*Knowledge of customer service principles and practices
*Must be confident working alone and as part of a team
*Must demonstrate a significant level of self-motivation and initiative
*An ability to work to deadlines with good attention to detail
*Able to remain calm under pressure and problem solve accordingly
*Must be reliable with a flexible approach
*Excellent communication skills - verbal and written - essential
*Able to work extended hours on occasions when required
*Have vast knowledge in terms of products and cruising

This very exciting new Concierge Executive role is paying an amazing starting salary in the region of £25000 - £27000 plus you will be eligible for their fantastic company benefits package which includes company bonus, pension & medical benefits!!

If you would like to be considered for this exciting new position please follow the link and click "apply" send your CV to call Helen Cassin on 01293 850647 for more information.

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