Head of Operations

Location
Central London, London, England
Salary
up to £55,000 per annum + bonus + benefits
Posted
22 Apr 2019
Closes
01 May 2019
Ref
RPTR - 01516
Job function
Management
Hours
Full Time
Contract Type
Permanent

Head of Operations.     Our Ultra-Luxury, Adventure Specialist client is going through an exciting period of growth, offering incredible opportunities to the right person. Located in central London, they specialise in crafting the most creative, bespoke adventures and experiences on the planet.

With UHNWI trip ranging from £75k to over £3m in all regions of the world, our client like to consider that they lead the sector in terms of unrivalled creativity, the complexity of logistics and delivering unforgettable experiences for their clients. They count amongst their clients some of the world’s most successful individuals, so they aim for exemplary levels of service and professionalism. 

Job Summary:
This role will provide the operational backbone of a fast-growing privately backed ultra-luxury adventure travel company. With sales in the multi millions, this role will suit a dynamic and ambitious individual looking for a first experience of general management within an SME in a fascinating and dynamic industry.

Whether negotiating long-lease helicopter contracts to work with superyachts or developing permitting for conservation work in remote rainforests, this role will present unique and interesting challenges across all operational aspects of the business.

Supporting all areas of the company, this is a pivotal position is on front line in growing the business.

The role should become a right-hand person to the CEO.

General management

  • Management of company KPIS and company data
  • Coordination and presentation of monthly dashboards
  • Internal project management

          - management of internal improvement projects
          - workflow support – Identifying areas where efficiencies can be created to improve workflow within the business

  • Contract negotiation and management
  • Role currently has 2x direct reports – a junior Operations Associate and an EA

HR

  • Management of HR processes
  • Manage efficient recruitment in a rapidly growing business
  • Hire and manage a pool of consultant freelancers to allow for temporary uplifts in volume of adventures

Risk & Compliance

  • Regulatory compliance with Package travel regulations, ABTA, ATOL, and other organisations such as Antarctic operations trade body IAATO
  • IT security management – cyber risk; prevention of hacking and data theft

Budget responsibility

  • Company general & administrative budget setting and management

Training

  • Deliver meaningful training to staff to implement improvements where identified and enhance company wide skillsets

Legal

  • Contract review (with support from legal partners)
  • NDA and contract management, managing companies house returns

 
Personal Specification:

  • A rigorous approach with high attention to detail
  • A passion for innovation, improvement and making things better
  • Strong leadership skills, dynamic and articulate

 
Essential Experience:

  • Experience in reading and reviewing contracts
  • Data analysis, KPI review, Commercial negotiation & Project management experience

 
Desirable Experience:

  • Interest in adventure, travel, or luxury - or background of working with high net worth individuals
  • Change management
  • Experience in regulatory compliance with package travel regulations, ABTA, ATOL - Or potentially other areas of compliance
  • IT security management – cyber risk; prevention of hacking and data theft
  • Experience in achieving efficiencies, cost management, post-merger integration

 
Qualifications:

  • Degree or equivalent


Salary Package:

  • Competitive basic salary of up to £55,000 per annum
  • Eligible for generous company bonus scheme
  • Comprehensive company benefits worth £1,000 per year


​​Sounds Like You?
If so, we’d love to hear from you!

​​Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.

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