Customer Services Executive

Location
South London, London, England
Salary
£20000.00 - £25000.00 per annum
Posted
24 Apr 2019
Closes
22 May 2019
Ref
52789
Contact
Mark Shapiro
Hours
Full Time
Contract Type
Permanent

Customer Service Executive - This exciting tour operator who specialise in offering a range of adventurous experiential long haul tours are looking for a Customer Service Executive to join them. Up to 25K

Customer Service Executive Responsibilities:
* Investigate issues raised by passengers in co-ordination with local partners, Tour guides and other departments
* Responses by written letter
* Assessment of levels of compensation in collaboration with Customer Services Manager
* Suggest actions to improve service levels
* Assist passenger at the destinations who are unwell or have had accidents in partnership with local partners and insurance companies
* Deal with all related correspondence

Customer Service Executive Skills Required:
* Literacy - the ideal candidate will have degree standard literacy and excellent communication skills
* Experience of dealing with complaints.
* Experience in the travel industry and/or excellent knowledge of the travel industry
* Well-travelled

Additional Information:
* Paying up to £25K
* Based South West London
* Working Mon - Fri

To apply for this Customer Service Executive role please either apply online, e-mail your c.v to mark@candm.co.uk or call Mark on 020 7397 1272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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