Senior Chinese Visa Consultant - Chinese Specialist
- Employer
- Travel Trade Recruitment
- Location
- London, England
- Salary
- £24000 - £26000 per annum + Bonus Scheme
- Closing date
- 29 May 2019
View more
- Sector
- Business Travel
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Sales
Job Details
The successful applicant will combine a proactive, root-cause approach to problem solving within the client's timescales, an ability to identify and priorities urgent applications and exceptional communication and communication skills when dealing with colleagues and customers at all levels. When required, support will be given to colleagues in reservations and groups department in clarifying visa requirements for travellers.
Meticulous attention to detail and an ability to meet deadlines are critical to this department, as is an ability to share knowledge with colleagues to enhance the team's collective skill set. The consultant will work as part of a team towards monthly targets, and be skilled in handling all stages of the application process.
Requirements
Senior Visa Consultant with at least 2-6 years solid visa experience, Strong Knowledge and workings of China visas
Excellent Salary package per year plus incentives and benefits
JOB TASKS:
Respond to incoming calls and emails regarding new and progressing visa applications for all countries, whether physical or e-visas
Provide outstanding customer service to our clients. Handle all stages of the application process, keeping clients updated with progress of their application throughout
Spot errors or problems with applications, and explain clearly to clients what needs to be done to rectify
Work with colleagues to achieve and exceed monthly team targets
Be aware of industry news and up to the minute data on embassies
Maintain accurate and current information displayed on our online visa database
Work collaboratively with various business departments, forging effective relationships that enhance service.
Keep abreast of industry trends and activity which will affect workload of the team, or affect how you handle a situation
Share knowledge and skills effectively and maintain good communication with all colleagues.
Provide feedback in team meetings and 121s, and attend quarterly business reviews
Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate
Support the Visa Team Manager by assisting in any additional duties as necessary.
DESIRABLE SKILLS AND EXPERIENCE:
3 to 6+ years in a role processing visas. It is essential that you have experience in handling a wide range of visas for a wide range of embassies, advantage in Chinese Visa.
First hand experience of dealing with embassies, either in person, over the phone or over email.
Excellent verbal and written communication, active listening and questioning skills, an exceptional telephone manner and customer focus; empathetic with users
Experience in liaising with clients at varying levels
Aware of industry terminology but able to translate into understandable English.
Ability to learn quickly
Pro-active approach to work and problem solving with excellent decision making and judgement.
An analytical nature with an ability to challenge constructively, and identify new ways of working.
Foreign language skills and experience in using Amadeus GDS, would be an advantage but are not essential
PERSONAL CHARACTERISTIC:
Professional approach with an awareness of customer needs
Customer service focused with a genuine desire to deliver first class service
Committed and driven to achieve company goals
Proactive and strong approach towards company ethos and ability to deliver high levels of motivation and enthusiasm
Able to identify and monitor own personal development and training needs
Thrives on using own initiative and introducing new and innovative ideas
Proactive approach towards turning negative situations in to positive ones
Effective team player
Ability to work flexibly
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
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