Senior Chinese Visa Consultant - Chinese Specialist

Location
London, England
Salary
£24000 - £26000 per annum + Bonus Scheme
Posted
01 May 2019
Closes
29 May 2019
Ref
21942
Contact
Mitchell Armstrong
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Looking for a Senior Visa Consultant with at least 2-6 years solid visa experience (Especially in Chinese visas) Reporting to the Visa Team Manager, the Visa Consultant is responsible for the end to end visa application process.

The successful applicant will combine a proactive, root-cause approach to problem solving within the client's timescales, an ability to identify and priorities urgent applications and exceptional communication and communication skills when dealing with colleagues and customers at all levels. When required, support will be given to colleagues in reservations and groups department in clarifying visa requirements for travellers.

Meticulous attention to detail and an ability to meet deadlines are critical to this department, as is an ability to share knowledge with colleagues to enhance the team's collective skill set. The consultant will work as part of a team towards monthly targets, and be skilled in handling all stages of the application process.

Requirements
Senior Visa Consultant with at least 2-6 years solid visa experience, Strong Knowledge and workings of China visas



Excellent Salary package per year plus incentives and benefits



JOB TASKS:

Respond to incoming calls and emails regarding new and progressing visa applications for all countries, whether physical or e-visas

Provide outstanding customer service to our clients. Handle all stages of the application process, keeping clients updated with progress of their application throughout

Spot errors or problems with applications, and explain clearly to clients what needs to be done to rectify

Work with colleagues to achieve and exceed monthly team targets

Be aware of industry news and up to the minute data on embassies

Maintain accurate and current information displayed on our online visa database

Work collaboratively with various business departments, forging effective relationships that enhance service.

Keep abreast of industry trends and activity which will affect workload of the team, or affect how you handle a situation

Share knowledge and skills effectively and maintain good communication with all colleagues.
Provide feedback in team meetings and 121s, and attend quarterly business reviews

Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate

Support the Visa Team Manager by assisting in any additional duties as necessary.


DESIRABLE SKILLS AND EXPERIENCE:

3 to 6+ years in a role processing visas. It is essential that you have experience in handling a wide range of visas for a wide range of embassies, advantage in Chinese Visa.

First hand experience of dealing with embassies, either in person, over the phone or over email.

Excellent verbal and written communication, active listening and questioning skills, an exceptional telephone manner and customer focus; empathetic with users
Experience in liaising with clients at varying levels

Aware of industry terminology but able to translate into understandable English.
Ability to learn quickly

Pro-active approach to work and problem solving with excellent decision making and judgement.

An analytical nature with an ability to challenge constructively, and identify new ways of working.

Foreign language skills and experience in using Amadeus GDS, would be an advantage but are not essential

PERSONAL CHARACTERISTIC:

Professional approach with an awareness of customer needs

Customer service focused with a genuine desire to deliver first class service

Committed and driven to achieve company goals

Proactive and strong approach towards company ethos and ability to deliver high levels of motivation and enthusiasm

Able to identify and monitor own personal development and training needs

Thrives on using own initiative and introducing new and innovative ideas

Proactive approach towards turning negative situations in to positive ones

Effective team player

Ability to work flexibly

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