Guest Services Executive

London, England
£20000.00 - £22000.00 per annum
01 May 2019
29 May 2019
Joel Marsh
Job function
Customer Service
Full Time
Contract Type

Guest Services Executive: Required for an expanding company in South West London. They are looking for someone with customer service experience, ideally in the travel industry. Paying up to £22,000 as well as benefits.
Guest Services Duties:

  • Ensure a good level of guest service and communication is achieved by telephone, letter and email at all times.
  • Working efficiently and with a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
  • Maintain the highest level of written communications for pre and post travel correspondence.
  • Provide information which is 100% accurate and which addresses 100% of the guest's questions during each contact.
  • Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
  • Allocate reimbursement based on company standards, to the consent of the relevant management.
  • Develop and maintain knowledge of company policies and procedures for dealing with clients who have special requirements and assist colleagues and management to ensure these are followed consistently.
  • Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
  • Act as out of office emergency contact on a rota basis.

Guest Services Key Skills:

  • Six months' experience of working in a customer/guest services environment. Ideally in the Travel Industry.
  • Involvement with dealing with and resolving complaints.
  • Experience of managing and exceeding guest expectations.
  • Experience in preparing written correspondence for guests, ideally letters (desirable)
  • Exceptional guest services and administration skills.
  • Outstanding communications skills, written and interpersonal.
  • IT Literate - experience of travel reservation systems.

A willingness to work a 5 day over 7 days shift system.
The team currently work an average of 1 or 2 weekends a month. The hours of work are between 09:00 and 19:00.

If you are interested in the above role please call Joel on 0207 397 1286 quoting 52845 or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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