Customer Service & Admin Executive - Travel Industry

Location
Cheshire, England
Salary
£18000 - £19000 per annum + Plus additional benefits
Posted
01 May 2019
Closes
29 May 2019
Ref
21728
Contact
Lisa Harding
Job function
Administration
Hours
Full Time
Contract Type
Permanent
Hugely successful Travel Company in Cheshire is expanding due continued success, and are seeking to add to their customer service department, dealing with post-booking and admin queries , offering excellent customer service! If you have experience in the Travel Industry either in sales or customer service, this is an excellent chance to work in a varied and a rewarding role, with competitive salary and benefits! This role requires an individual who can work at a fast pace while maintaining excellent attention to detail and the ability to effectively deal with complaints and resolve customer queries.

JOB DESCRIPTION:
-Prioritise and action E-mails effectively
-Action daily booking queues
-Chase relevant suppliers for documentation/confirmation
-Check and update documentation for specialist bookings
-Effectively manage and resolve escalated problems
-Handle incoming calls from agents regarding documentation and admin queries
-Investigate booking anomalies and irregularities
-Ensure telephone enquiries are dealt with in a helpful and precise manner

EXPERIENCE REQUIRED:
Ideally you will have previous experience of working in a post-booking department of a travel company or come from a retail travel sales background.

THE PACKAGE:
You will be offered an excellent basic salary plus additional benefits and travel discounts. You will work 37.5 hour per week with varied shift patterns!

INTERESTED?
Please follow the instructions to apply and send your CV! For any questions, please contact Lisa on 0161 9236120 or Lisah@traveltraderecruitment.co.uk

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