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Customer Support Advisor

Employer
Travel Trade Recruitment
Location
City of London, London, England
Salary
£220000 - £240000 per annum
Closing date
29 May 2019

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Sector
Business Travel
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

A large trusted Travel Brand based in London (SE) have an exciting opportunity for a Customer Support Advisor to join their team of 8.

As a Customer Support Adviser you'll be an integral part of a dedicated team who, through excellent customer service, can help the customer when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, you'll support our customers.

The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers.

Duties:

*Ensure that correspondence (letters/emails) is registered and scanned on the Database within 24 hours of receipt
*Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Senior Customer Support Manager and/or a Senior Customer Support Affairs Adviser.
*To identify any potential court claims, arbitrations or other serious complaints
*To identify any possible breach of the Code of Conduct.
*Where appropriate approach Members and refer cases to the Legal Department, Destination and Sustainability and/or Claims Handling Partner.
*Advise consumers (travellers) how they can pursue matters and advise on the options available should the dispute remain unresolved.
*Ensure that records are kept of correspondence with clients and members and that, where appropriate are kept within the relevant Drives.
*Provide information and data to Members through visits, presentations, or other events.
*When required ensure that Arbitration Claims are processed in accordance with the Scheme Rules and Guidelines.

Candidates:

The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers.
*Excellent knowledge and experience of the travel industry
*Experience within a Customer Service / Customer Support role
*Strong oral and written communication skills with various stakeholders, internally and external
*Call centre experience
*To be confident, patience, polite and have tact and diplomacy, when dealing with difficult situations

Salary & Working Hours:

This is a Monday - Friday position (9 - 5.30) and the salary on offer is £24,000 per annum, plus company benefits.

INTERESTED?

To apply for the position of Customer Support Advisor Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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