Senior operations executive

Harrow, London (Greater)
£23,000 - £25,000
02 May 2019
02 Jun 2019
Job function
Full Time
Contract Type

Role: Senior Operations Executive

Salary: £23,000 - £25,000 Dependant on experience

Location: Harrow

We are one of the leading incoming tour operators specialising in Great Britain and Ireland. Our clients are based throughout Europe with the majority in German and French speaking countries. For our London based office, we are currently seeking a senior operations executive

Our Operations Department ensures our clients have the best possible holiday experience in Great Britain and Ireland. They are the main contact for our clients and suppliers from the point of booking, until the tour’s completion.

Responsibilities include:

·Preparation of the tours: generating the bookings in our reservation system Tourplan and requesting the services to our suppliers

·Leading a small team (motivating, coaching, managing performance)

·Checking itineraries (feasibility & conformity with clients’ publication)

·Booking and planning all services according to the itinerary

·Dealing with additional client wishes

·Distributing all necessary information to all partners so that tours run smoothly from start to finish

·Issuing the correct documentation (e.g. invoices, vouchers, travel documents) on time

·Providing 24-hour emergency assistance

Required skills and experience:

·2 years’ work experience in Group Tourism (ideally Inbound)

·A passion for our destinations Great Britain and Ireland

·First team leading experience

·A positive attitude and a good problem solver

·An accurate working style, with attention to detail

Language skills:

·Fluency in both written and spoken English; additional language skills (German, Dutch, French) are an advantage

·Proficiency in Microsoft Office Packages (Outlook, Word, Excel)

If you feel this role could be suitable for you, please send your CV via the job board or call 0203 580 4401

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